How to return a purchased application in the app store. How to get a refund for an app or game purchased from the App Store. Refund apps for purchases

It's no secret that Apple has its own music service Apple Music, when connected to which, the company gives new users as much as 3 months of free subscription. And no matter what subscription you choose - individual, family or student, you will have a whole 90 days to enjoy your favorite music for free.

One of the conditions for connecting to Apple Music is the mandatory binding of a bank card to your Apple ID, this is necessary in order to automatically renew the subscription every month after the trial period. This is exactly what many users forget, who activated the subscription to the service only for the sake of 3 months of "freebies" and did not turn off automatic renewal.

On the Internet, methods are mainly described on how to return money for an application from the App Store, and information on the issue of return Money for an Apple Music subscription is practically none. But it turns out that the money can still be returned for Apple Music if the rules are followed:

• an application for a refund is issued within 48 hours from the moment the money was debited;
• the service was not used after the payment was deducted, otherwise, if you use Apple Music at least once, then a refund will not be possible.

If you find that money has been debited from the card and you have not yet had time to use the service, follow this link to the page for filling out a refund request and fill it out

Step 1 In the "Select your help topic" field, select Account and Billing

Step 2 In the "First name" field, enter your first name and "Last name" last name, which are indicated in the Apple ID account

Step 3 In the "Apple ID" and "Email address" fields, enter your Apple ID. These fields must have the same email address, otherwise it may be difficult to return funds

Step 4 In the "iTunes Store / App Store Country" field, select the country that the Apple ID belongs to, and in the "Specific request" - "I have another question (explain below)"

Step 5 In the "Order number" field, you need to enter the payment number for your Apple Music subscription. This number can be found in the "Your purchases from Apple" email that the company sends after each purchase in the App Store.

You can also see the "Order number" in the iTunes app on your Mac or PC. To do this, launch iTunes and in the menu bar of the program, click "Account" → View ..., before that, you need to log in accordingly.

You will see a page with information about your Apple ID, find the "Purchase history" section and click on the link See all

The screen will display the history of all your purchases, if the automatic renewal of the subscription was the last operation, then the order information will be in the “Last purchases” column, if not, then look for it at the bottom of the window (“Previous purchases”). The number to be specified in the "Order number" is written after the word "Order"

Step 6 In the "Details about the issue (including error messages)" field, you are required to briefly describe your problem in English language and ask for a refund for an Apple Music subscription. Don't know English? Then Google and Yandex translators will help you

Step 7 After filling in all the fields, the final action is to click the Submit button to submit the application

In a few hours, or maybe a little more, an email from an Apple employee will come to your email about a full refund of funds that will be credited to the card within 10 business days.

Do not be too lazy to say "Thank you" by answering the letter and you will be surprised when you receive another letter with words of gratitude.

Each owner iPhone or iPad I have experienced loss of money many times. We will not say that it is only a matter of unscrupulous developers, the requirements of applications or your devices, but we will only say that it is quite possible to cancel the purchase of content or return the money spent on crashing and freezing content.

So, how to cancel a purchase or get a refund in iTunes or the AppStore. To return the money or cancel the purchase, remember a few rules: more than once the money will most likely not be returned, the application must be purchased no later than 4-5 days, it must be paid by you from the card in order for the full amount to be returned to you.

1) The first way is to use a receipt from the company. It usually comes to your Apple ID after purchase, and when you open the letter, you need to click "Report a problem", in the window that appears, select paid app and click "Return", select a problem and wait for the funds to be returned to the linked card.

2) Method two - cancel purchase via iTunes. As with any important functionality, iTunes has a log of your activities, including purchases. Going to "Menu"-> "Management"-> "Account" you will find the "Purchase History" section, where you can report a problem.

In the reasons, be sure to select the item “I inadvertently purchased this application”, that is, “I bought this application unintentionally” to cancel the purchase, or “I Already Own This item” - “I already have this product”. Next, you will receive a confirmation and a response to a letter to your mail.

Each of us bought something “wrong” on the market: rotten eggs, sour milk, tights with arrows, etc. And when a deceived buyer wants to return an item in order to get a replacement or his money back, how many sellers agree to an exchange ? Fortunately, the world is gradually digitizing, each product now has identifiers, so it is not difficult to prove that the transaction went between you and a certain seller. And this, in turn, makes it easier to cancel the transaction, which is provided for by consumer protection.

When to Roll Back an App Store Purchase

In fact, you can seek a refund if:

• the product you bought does not meet the declared quality;
• the application or media file does not work or does not start;
• you bought the wrong product.

The first case is the easiest to prove you're right. Let's say the developer in the application description says that the program "turns the camera into a real X-ray machine for spying on anyone." In fact, you get some kind of image deformer or worse. At the same time, the description does not indicate that the application is "comic". In this case, you can contact support and return the purchase price. But if it is noted in the description that the application does not imply any of the above, then you will not be able to return funds for a low-quality product.

App Store policy is that you can't just roll back a purchase. However, in case of fraud, you can expect to pay off the costs of a low-quality application.

If the application does not work or does not start, it is much more difficult to return the money. Often, technical support sends the buyer to the manufacturer to indicate the poor quality of the product. According to the App Store, this will force application providers to work more efficiently. Whether it will be possible to return the funds depends on how correctly and unemotionally you present the facts in your appeal.

Be careful when making a purchase in the App Store: make sure you choose the right app for your device

If you purchased the wrong app and can prove that you simply made a mistake when purchasing, since the store is replete with duplicate products with similar names and icons, it is easiest to return. For example, the Draw Pad and Drawing Pad applications: both are in the same section, have almost the same name and have similar icons. In this situation, you can safely contact the support service and count on a successful resolution of the problem. Slightly less likely to get a refund when one application is featured, but for different devices, for example, regular version and HD. Be polite when telling support workers that you have an iPhone, not an iPad, and there was a misunderstanding.

How to cancel or cancel an App Store purchase and get a refund

There are only two ways to get a refund:

1. Contacting App Store support.
2. Direct appeal to the consumer protection court.

As for the second point, you should understand how problematic and costly this method is (consultations with lawyers, legal costs, and much more).

Writing to technical support is not so difficult:

Appeals are considered from a few hours to two to three days, after which an Apple specialist will contact you by e-mail with a refusal or confirmation of the cancellation of the purchase, or with clarifying questions. It is recommended to respond to such a letter without delay.

Video: App Store Purchase Refund

Possible problems with a refund

The difficulty with the return of money is that the decision to level the transaction is made by a person, not a machine. Therefore, in your appeal, you must refrain from possible emotions, be extremely tactful and polite. In many ways, the result depends on this. You also need to be patient: some applications can be considered up to a week. In no case should you threaten the technical support workers. A refund is a concession and any errors made during the purchase are attributable to the buyer. Perhaps you didn't read the reviews or the abstract well.

Before buying the app, it is recommended to study user reviews

You can only create one ticket per application. Therefore, when applying, consider yourself a sapper who works with an active mine.

Remember that the refund is made to the card with which the payment was made. Banking troubles can also extend the refund time.

If you make an accidental or poor-quality purchase from the App Store, don't despair. The comfort of the buyer and the security of commercial transactions are the basis of modern marketing. By following simple instructions, you can easily return money for an unintentional or erroneous purchase.

You have probably already read a huge amount of materials on the topic “how to return money from the App Store” and I won’t reveal America to you that this is quite possible, though not more than twice a month, or even once. You should not abuse it, it is better to leave such an opportunity to really rash acts and mistakes. For example, my child loves both the iPad and the iPhone very much - his eyes are filled with blood at the sight of gadgets and he begins to fanatically click on all kinds of buttons, so no one is safe from purchases. We already had material on how to set up .

So you bought - you didn't like it.

We go to iTunes -> Account Information -> enter the password and we are in the system.

We go to the "Purchase History" and see all our purchases, not only the App Store, but also the iTunes Store.

To the left of each purchase, there are arrows corresponding to your purchases. Click on it, and then "Report a problem." Enter the reason for the return in the input field. I pointed out the most banal: I bought a child and promised in a joking manner that I would set up restrictions for my son. The next day, I receive confirmation in my mail that the money will be returned. And so it happened, four days later I got the full amount back.

There is a bug in the history of returning with this method. In the previous screenshot, it is clearly visible that there is no arrow for reporting a problem opposite the Anews application, which I downloaded last. In this case, we go to the App Store and download any free app, and our (last) goes down, where you can already make a claim :)

I told you the most the usual way return, but there is an even more convenient mechanism that needs to be applied, and without the participation of iTunes.

“Not so long ago I started using Apple products, so I try to figure out how and what works here. But not everything is clear yet. For example, the AppStore raises many questions. I can’t figure out something - how to return money for a purchase in the Appstore? It seems that there within a day you can make a return, but something I don’t see where. I thought it would just be a button that would allow you to cancel costs, but I was wrong. Please help me figure out what needs to be done."

Polina, 19 years old.

Indeed, the process of how to return money in the Appstore can be non-trivial. Although the possibility of returning within a certain time is indeed available, it is not so easy to get to it.

Refund Features

Before you return the money in the App Store, you need to understand what is the reason for the return. This may determine what further actions need to be taken - as well as what the probability of failure will be.

• App/Game not working or not working well. This is one of the most common reasons for a return. But here the process can be somewhat delayed. The fact is that first the store will contact the application developer and clarify whether it is possible to fix the problem so that everything works fine for you. If possible, there will be no return. If not, then a refund will be made in the future.
• App/Game not true. The description promised you one thing, you bought the application - and something completely different appeared before your eyes. This is a compelling reason to return. Most likely, the verdict will be on your side.
• was committed wrong purchase. For example, two programs were in the same section and had similar icons. In this case, the return will also be without any special problems.