Alef fur company
The store is normal, the quality is four
Grade: 4
I looked after a fur coat on the site, and then went to the store to try on in the Silver House shopping center. There were a lot of interesting things in the store, I especially liked fur hats and down jackets. The model I chose turned out to be very cute, only I could not decide on the size for a long time. The problem was solved with the help of another fur coat, which was offered by the sales assistant, it did not differ much from the chosen one, but sat much better.
The price of such a mink coat - 27 thousand rubles - is absolutely adequate and not overpriced. It is light and warm, very comfortable to wear, but I don't like the clasps. There are few of them, they are held poorly, they are not securely fastened, I am always afraid that they will come off, but so far this has not happened. The store gave a guarantee of only 3 months, so if something happens, I will repair it at my own expense.
During the purchase, I was offered an interest-free installment plan, I did not use it, but this gives, in principle, a good opportunity to buy even an expensive fur coat.
Grade: 3
This store attracted me with low prices. I thought that it was possible to order goods on the site, but it turned out that only the entire extensive collection is presented on the Internet site, and the store is not engaged in online sales. She set aside a winter jacket of size 52 for 18 thousand for her husband and persuaded him to go for it. At the same time, in the same store, I looked for myself several scarves of interesting colors at a bargain price.
My husband and I went to the Troika shopping center, although we have to go more than an hour one way. Upon arrival, it turned out that the time of the reservation had already expired and the jacket was hung out in the trading floor. Fortunately, there were few people and no one has bought it yet. Tried on, the size approached. The shawls were also all in stock, but upon closer inspection, I didn’t like all of them, so I bought only 2 out of 4 that were put aside. In general, I am satisfied with the purchase, but a reserve for Moscow of 2 hours is not enough.
Grade: 4
The prices for fur coats in this store are very attractive. The entire size range is on the site, but when you start to select right size, then it turns out that for the chosen fur coat you need to go to the salon on the other side of the city. The discount program is also not valid for all products. For example, the discount did not apply to that fur coat for 38 thousand that I liked.
Also, during the sales period, they do not have any discounts, even if you already have a discount card. There is an interesting section with discounts on leather goods. The collections, however, are not new, but are full of classic models of jackets in all colors.
I still bought a mink coat - I did not find such prices in other salons. The quality of the fur is good, sewn from large pieces, worn perfectly. At the same time I bought a red leather jacket for trips in the car - it is short, comfortable and cost only 8,900.
Grade: 5
I did not immediately realize that it was impossible to order goods through the site, but only when I discovered the absence of the "basket" button. I was delighted to see that we have a salon of this company in Kaluga and that the sheepskin coat model I have chosen is available. The site had models of green and of blue color, but blue was presented only in the salons of Moscow.
Called to see if it was worth going. The presence was confirmed, so I rushed to the mall to try on. On arrival I tried it on, it turned out that it was a bit cramped for me. Another sheepskin coat I liked cost me 19 thousand plus, they made a discount, but a tiny one - only for travel. I like the thing itself - stylish and warm.
Grade: 3
The fur coats that are sold in Alef are of average quality, or rather, they are not sewn very well, I like the fur itself. The seams are made in such a way that they diverge under load, especially in the armpits and shoulders. But the prices are low, although furs such as sable and arctic fox are very expensive.
The girls in the store are savvy, they advise on the care of the product, they offer accessories, and they do it sensibly, they help to choose a model according to the figure, they also offer budget options. So the purchase itself gave me pleasure. I tried on about 10 fur coats, most of all I liked the colored ones from the muton. Moreover, you can immediately say up to what price to offer models, and they simply will not bring more expensive. Normal policy, after such an attitude, I want to visit this store again.
Grade: 4
I liked the assortment and reasonable prices in Alef - an online store for fur coats. The prices suited me, I chose a model of a fur coat from a muton for only 14 thousand, a hat to it. I called their toll free number on their website. Discussed the delivery of TK. I was given a discount on the selected product, all my little things cost 12 thousand. I paid for the purchase with a Sberbank card, I did not take a loan or installment plan.
The fur coat came in a week, I was waiting, I was worried. I also immediately discussed the return by phone, but the manager assured me that the dimensions match according to my parameters and there is no marriage - every fur coat is inspected. And yes, the coat is awesome! I wear it, I'm happy.
Grade: 5
I chose a fur coat just below the knees, on a belt and with 2 pockets. We did not have enough cash, so we took out a small loan, which was repaid in a month. I am satisfied with the purchase. The coat is light, beautiful, and even warm. I don’t always wear a belt, sometimes I remove it, I also like this option. I have been wearing it for the 3rd season, this is relatively short. During this time, the edges of the sleeves and pockets peeled off. This is the part that is always in action. The sleeves rub against everything, and in my pockets I put money, then keys, then cards. I expected this to happen, but not so quickly. The problem was fixed for me with the help of restoration, they made everything as good as new.
Still, you need to take something more practical for everyday wear, and such a long fur coat is suitable for walks and festive outings. After the restoration, I put it on less often, the condition is excellent, nothing has been worn anywhere else. Now I treat her more carefully and do some care procedures.
Grade: 3
I bought a mink coat in the store, the price was attractive and I liked the model. By the way, I initially looked at the model on the website, and then I called the store and clarified the availability of my size. I can note that there are standard models of fur coats on the site, they are not designer ones, there are plenty of them on the markets. But, they are reasonably priced.
When I arrived at the store, they took out my fur coat and, of course, I saw the difference between the photo and the original. Apparently, a good photographer worked. Trying on a fur coat, I decided to take it.
A week later, a piece of fur fell off the fur coat, it was small, but still. I immediately went to the store with the check, where they told me to leave the fur coat for examination. I left, and in the evening they called me with an offer to exchange the product immediately for another.
Grade: 4
Stationary stores still lose to online stores in terms of assortment and price. Before buying, I studied the prices in the Alef store, phoned the manager, found out everything in detail. They have very little description on their website. Each fur coat is described by a standard set of words and phrases. I had to call the manager and torment him with additional questions. I didn't like this moment.
Then I went to the store and just compared prices for similar fur coats. It turned out that the difference is about 10 thousand, which is significant. I received the parcel in Moscow on the 2nd day. I paid the courier in cash. I was not disappointed in quality and model, everything is as in the photo.
Grade: 4
I myself bought a fur coat in the Alef company store for a promotion, they sold last year's collection at prices reduced by half, or even 2/3. The leather belt attached to the fur coat quickly fell into disrepair, in the middle of the winter I had to urgently look for and buy a new one.
If you close your eyes to this annoying moment, then everything was fine. I looked at the fur coats on the store's website, chose a few, wrote out their articles. There is also a map of points of sale on the site, I went to the nearest one, they brought fur coats for fitting according to the article. The one I liked did not find the right size, so the consultant herself phoned other points, found out where the right size was, and asked to postpone it for me. A little later, I drove up there, tried on a fur coat and bought it.
Grade: 3
In the Alef online store, I chose a long mink coat luxurious dark brown. The overall impression of the service and the store was good. The service is kind and pleasant. The fitting went well and I got the correct size. In the mirror, I liked myself, my shoulders sat down as they should. When I took it off and started the inspection, the mood began to fall. At first I saw that there were incomprehensible bald patches on the collar. They brought me another from the same series, but it turned out to be the same.
The lining from the bottom to the fur coat is not attached, I lifted it up and looked at the inside. All of it was in a small hole, this clearly indicates that it was pulled over. Maybe it will last a long time, or maybe it will break through in a thin place in a week. In general, I was left without a fur coat. I didn't look at other models, maybe they are better.
Grade: 5
The sites Aleph and the Snow Queen were in priority. The assortment, of course, is richer in the 2nd, but it was the short, free-style fur coat that I found on Aleph. It was discounted. The original price is 36,000 rubles, and with a discount - 26,000 rubles. The coat was light and comfortable. The color matched, the dark gray shade was very beautiful live, even better than in the photo. I compare it with my mink coat, and in terms of warmth, the muton wins decently.
The quality of the Mouton coat is excellent: the fur is soft and thick. Ahead, the lock is not secret, but on leather trim. The edges of the hem of the fur coat and the inner lining of the sleeves are also trimmed with leather, I really like it, the fur will not come out in these places. Very practical idea. The fur coat also has a large hood, the edges of which are richly stitched with fox fur. The coat is comfortable, practical, suitable for everyday wear.
Grade: 4
I really liked the mink coat on Aleph, but there was no full amount of money. I called the number on the site, the consultant girl answered me, told me everything about the model I was interested in and said that I could get a loan if there was no money available.
In the nearest salon, I looked at the store and part of the assortment with my own eyes. Fur coats of factory production, perfectly sewn. I tried on my model, everything came up. Immediately on the spot, they issued a loan from Home Bank. Alef took over the payment of interest, this is clearly stated in the contract. They kind of gave me a discount equivalent to the amount of interest. Indeed, there was no deceit - she paid off the loan earlier, paid only the price of a fur coat.
I am satisfied with the purchase, I have been wearing it for the 2nd season. The fur is soft with a good undercoat. In the cold I do not freeze, I am warm. In the subway, by the way, it is also normal, the body breathes freely, does not sweat. The impression was spoiled only by fasteners. They were located at a large gap, when walking, the lower one was always unfastened. I gave it to the studio for alteration, the rivets were sewn in more massively and more often, now there are no problems.
Grade: 4
The store offers a selection of fur and leather products for women and men. The choice is amazing. Products from various furs are presented: mink, silver fox, muton, sable, arctic fox, rabbit, nutria, astrakhan, etc. I like to choose in the online store, since no one is in a hurry, you can compare the models you like, think over your choice for several days and only after that make a purchase, immediately indicating the desired model to the consultant.
I had a small budget, so I opted for a classic-cut Mouton coat worth 13,000 rubles. Looks very worthy. The store offers the possibility of purchasing products in installments. I wear it for the 2nd season. The coat protects from the cold, does not lose appearance. The fur is thick and shiny.
The store guarantees that all products are original. The purchase was made directly in the store. I made sure that the model meets my expectations, fits the figure well.
There are quite a few Alef stores in Moscow, so you can visit the one closest to your house.
I would like the site to have detailed description each model, added more photos, possibly a video. The original name is missing, as only the article is assigned to the models.
Grade: 4
I lower the rating for obsession, although the purchase process and the fur coat itself were more than satisfied. On the site I found to my taste an inexpensive muton fur coat, mid-thigh length and with a hood. It was sold at a discount for 18 thousand. On the page with each fur coat, the available sizes are indicated, on sale there are either the smallest or 50+, but I was lucky to find a fur coat of my size - 44. There are no characteristics on the site, only material and color, there is also only one photo. But you can write out the article, come with it to the store and there already see the fur coat, as they say, "live".
Upon closer examination, I liked the fur coat even more, it matched both in color and length, soft, did not press anywhere, did not sting under the sleeves. It could be bought in installments for 1.5 years, but the amount is small, I immediately paid. Started wearing the next day and still happy with everything. But the intrusive advertising, which literally attacked my phone, depresses: SMS messages come in with messages about promotions and sales, the opening of a new store, etc. Girls, for the future: it is possible and necessary to buy fur coats in Alef, but do not give consultants your phone number, otherwise they will torture you with advertising.
City: Sergiev Posad
17:49 05.12.2018
Negative impression
I bought a sheepskin coat three years ago.
In Sergiev Posad - there is a very large department.
Bought in the middle of summer - with all possible discounts.
Sheepskin coat was not torn, worn normally.
One BUT: she is TERRIBLY, just TERRIBLY cold....
At minus eight there is a dubak in it ... I had to buy a woolen vest lining and this is the only way to walk in our winter.
This is my third sheepskin coat and with others - even with Turkish ones from the market - this was not the case ...
How so?........
Catherine
Moscow city
09:49 21.03.2018
Negative impression
On March 20, 2018, my husband and I visited the Alef salon in the city of Mytishchi, Moscow Region (SEC "Red Whale"). The choice is more than meager, but we managed to look after one model of a men's leather jacket. We took it ourselves, went to the mirror, but we needed a larger size (we saw it on the same hanger). I turned to a young man, a manager, to bring it. But he could not cope with this task, because. I couldn’t find the right size out of the three jackets in the assortment, I had to help him. To which he muttered that he had something out of order hanging there !! Moreover, there was not a single client in the salon except us. Aleph, where do you get such "super-managers" from? Before that, we were in a fin flyer store, where we were immediately told about their discounts, where we were offered to use online stores, because. We didn't have the items we were looking for. And here what? Do managers try to sell as little as possible or not to sell at all? I'm in complete shock. As a result, the jacket was bought in the snow queen.
Moscow city
13:14 13.02.2018
Negative impression
In August, I bought a fur coat in one of the ALEF salons. Production of the fur factory Golden Olympus. I managed to "walk" it only ten times, as the loop for the lower hook came off. I turned to ALEF with a question about repairs, and received an answer that fur coats are repaired only during the warranty period, which starts in November! Excuse me, November is not even a winter month, what kind of fur coat can be in November at a positive temperature overboard? But that's not the point. I am ready to pay for the replacement of this hinge to be sure of the quality of work, but it turns out that the studio does not provide paid services. I was politely sent to look for a fur repair shop. In this case, the keyword is "sent". THANK YOU SO MUCH for the QUALITY OF THE GOODS AND SERVICE SERVICE "AT THE TOP LEVEL". Very Russian. I won't buy anything from you again.
Moscow city
06:47 25.05.2017
Negative impression
For two weeks of wearing, the leather jacket turned gray, in some places the paint came off altogether. In general, she looks like she is 7 years old now. You can even rub it well with your finger, and there will be a bright spot. Avoid the store, there is nothing of high quality there.
Kristina
Moscow city
06:36 08.04.2017
Negative impression
I join all the negative reviews about the Alef fur salon. Podolsk We bought a mink, the price for me, as I think, for many, dear 100 tr. After 3 weeks, I noticed that the pile was worn off on the pope, the long hairs simply broke, and this is after 3 weeks, but what will happen next? And I am in the car 10 minutes before work and 10 minutes from work, while changing my fur coats (there is still a muton), I came to the store, gave it for examination, returned it a month later and said that it was my own fault, I went in the car, the fur coat was worn out seat (I have, by the way, without heating). But what about walking? I always treat things with care, especially such expensive ones, but I’m sorry, I can’t fly, in any case, every person sits down every day, rides the subway, minibus, train, and there you don’t go alone. I am giving an example, I get to work by personal transport, but what will happen if I start driving like this every day. Especially in the subway, I imagine - when the crowd leaves the car and enters. In general, while I was trying to get my fur coat back to me faster, they just talked boorishly to me on the phone. I came for a fur coat and an examination report under New Year and I ask the lady who returned it to me, "did you at least sew the drawstring to me?" (she came inside me), she says to me, “Why do you use it, you don’t need to use it,” I tell her: “So maybe I shouldn’t use a fur coat?”. Do you know what she answered me? "You don't have to use it however you want." Mind same enough so to answer. So, when you buy a fur coat, everyone jumps and jumps on their hind legs, look, it’s beautiful here, it’s beautiful there, you can tighten and relax the drawstring, and see how it suits you, but when it comes to returns and jambs, forget about a good attitude. I will not go to this "salon" again in my life, and I will not advise my friends, let alone my friends, to anyone at all. Although it was a pleasant experience with them when I took a muton, but he, sorry, not 100,000 rubles. costs. I think we should sue!
Svetlana Ivanovna
Moscow city
20:46 26.03.2017
Negative impression
I bought a mink coat in November 2016 in the ALEF store in Lyubertsy, on credit, worth over 100 thousand rubles. Unfortunately, when I realized it and wanted to return it in 2 days, I already cut off the tag. They didn't take the coat. Now it is brightening before our eyes: in front along the hem, a light stripe appears, as it happens when the hair thins, there is also a marriage along the seam-uneven edge. I was told that everything is normal. What will happen to the fur, even if a year has not passed, but it brightens. When I bought it, they did not warn that the fur would shed like animals. I got a lot of compliments when I measured it, what happiness it was. I cry when I see this fur coat, and I haven't paid off my loan yet. I was ashamed to walk in it, they laugh at me in this fur coat, for a fur coat worth more than 100 thousand - the contempt of people. I was ridiculed in this fur coat. I cry all the time when I see her in my new wardrobe, specially bought. Going outside is a torture of shame. Everyone in the store is polite, but they sell marriage. I have seen these models in even worse performance, and they tell me that bald patches are normal. I can't wear a faded coat. In how many months will there be bald patches? Powerlessness and humiliation. I think it's not normal to wait for her to go bald completely. It's scary to touch it when you fasten it - right now it will climb around. Purchase 11/13/2016, and already I want to hang myself. I am not rich, I cannot forget about this price and throw this fur coat away like an unnecessary jacket. I'm weak, I'm easy to persuade, and then hell comes from the bought. I was denied a free examination. Can you please let me know where can I get it done and how much does it cost? Unfortunately, I read the reviews about ALEF late (email does not always reach).
Svetlana
Moscow city
20:43 09.03.2017
Positive impression
Now you can write a review about a fur coat :))
I, as always, to the place and not on time, but still. suddenly someone wants to buy for next winter. After all, as the old saying goes: Prepare the sleigh in the summer, and the cart in the winter
I will say right away that the fur coat is 2 years old. I bought it in 2015, when there was a rush for such models of fur coats, both in artificial form and in natural. Thanks to alefmex.ru for the fur coat)))
Svetlana
Moscow city
20:38 09.03.2017
Positive impression
As always, I am in the right place and not at the right time, but still, suddenly someone wants to buy one for himself next winter. After all, as the old saying goes: "Prepare the sleigh in the summer, and the cart in the winter."
I will say right away that the fur coat is 2 years old. I bought it in 2015, when there was a rush for such models of fur coats, both in artificial and natural versions. Very satisfied with the fur coat from alefmex.ru
Moscow city
15:12 03.02.2017
Negative impression
Aleph companies sell terrible quality products. The fur is dyed, scratched, the seams where the hooks are always torn, either they are glued, or something else. The quality is terrible. But these sellers are very helpful. Especially the administrator Ekaterina, she accepted the product for repair, she told everything, we are waiting for the result.
Moscow city
02:53 28.01.2017
Negative impression
Submit your resume for an administrator position. They invited me for an interview, read my detailed resume, forced me to fill out a questionnaire, after which they told me that I was a goof and was offered the position of a sales assistant! Question: why did you call me and then the insult began, they say we have to work as a seller, because then maybe we will notice you. I asked about vacancies at a certain point, they did not honor the answer, they said it was a secret! By hypnosis they have a full-time employee, works in personnel, pretends to be the boss, I was told by an experienced person who has more than 8 years of experience as a store manager to apply for a seller!
Moscow city
16:14 22.01.2017
Negative impression
Now "allegedly" there are discounts of 40%. In April, I tried on a jacket, it cost about 5,500, and now it's already 4,794.00 at a discount. Where is the 40% discount asked? Jackets are disgusting in quality, one model is 42 sizes large, the other 46 is small. Before bending prices, make a normal pattern. Nothing to look at, but the prices are crazy.
Kozanchuk Tatyana Viktorovna
Moscow city
15:19 25.12.2016
Negative impression
Dear buyers! Before you buy something in Alef, think about what you will wear when your fur coat is torn and you will not be given a new one, but simply taken away for examination immediately, honestly warning the examination at your expense! On 10/05/2016, a fur coat model was purchased
"Nelli 160A" sheepskin, astragan, arctic fox, product price 41,642 rubles.
I didn’t start wearing it right away, because it wasn’t cold. And for the first time I put it on somewhere in the middle of November.
And yesterday, 12/24/2016, I found a hole on my fur coat. The fur just started falling out.
The size of the hole is not large, approximately the circumference of a cigarette filter. I put on a fur coat and went to the store where I bought it from Elektrozavodskaya metro station, Silver House shopping center. Before that, I called and explained the situation. I was told to bring it in for examination, no one will give you a new fur coat. My question is what will I wear? A certain lady (for a long time I tried to find out who she was, there was no badge, there were no identification marks on her), as she later said, she is a territorial manager and her name is Elena Ivanovna Artemchuk. Absolutely incompetent in matters of exchange and return, stubbornly trying to slip a code of consumer rights marked in bright green under my nose. Apparently, I'm not the first one who comes to them with similar question)) Answer, except bring a fur coat, take it for examination, I didn’t hear anything else. Elena Ivanova repeated this phrase like a parrot. There are no manuals in the store. There is only the incompetent Elena Ivanovna, but she is not responsible for anything. There is also a certain Dmitry, after a while we were given his last name. And then, at my request, they remembered that he has a patronymic and he is the head of the quality department, and his name is Rusanov Dmitry Igorevich. And then they showed us a sheet with the details of the company and there was written gene at the end. store manager Alexey Avinadovich Nazarov.
The question arises, why is there no manual in the store?? Gene. the director is in the office.
It must be assumed that this is the director of the entire network.
But there must be someone in the store who manages the salesmen?? Obviously this is not Artemchuk. And if I'm wrong, then it's scary to imagine for what merits she was put in the leadership.
In the presence of such defects, claims can be made outside the warranty period. And I'm within the warranty period, as you understand. I complained to the seller, they ignored me. She asked me to write in writing the refusal of the exchange, referring to the terms of the store's warranty. I was told that they are not competent in these matters. In a word, a vicious circle.
The only thing left is to file a lawsuit and demand the return of the cost of the fur coat, + non-pecuniary damage. I will consult with a lawyer how much to assign, + a penalty for late fulfillment of consumer requirements and a fine to mine.
Read the reviews before buying anything from this chain.
And today there are 23 positive ones! And it is still unknown by whom they were written. 49 negative.
Moscow city
22:26 15.12.2016
Negative impression
I came to this store, I wanted to buy a fur coat, the seller Svetlana got nasty to me. This is not the first time in this network. I will never visit this store again and will warn all my friends and acquaintances.
Moscow city
14:45 20.11.2016
Negative impression
We bought a mink coat on October 15th. I put it on once and noticed a divergence of the axillary seam and protruding threads in the shoulder. The hook is constantly unfastened. Coat under warranty. Arrived at the store and what do you think? We can't help! Let's hand over to our studio for repair!
Fur coat for 116 thousand, after a 10-minute drive? For repairs? Is it quality?
The administrator made a speech about the fact that someone might have measured before our purchase, or I was hooked, or in general it is small for me, although there is still room for me on the floor!
In general, they took it for examination. We wait. We immediately warned that it was unlikely to pass in our favor. Direct text!
The result - without a fur coat and without money for 21 days. Then there will be a formal complaint to the management and, if necessary, the court.
Bought a sheepskin coat for my husband last year. I put it on a couple of times - the sleeve is twisted and that's it! The store said (Mytishchi) that a lot of them were returned and a crooked seam is visible to the naked eye. But since the warranty is over, they can't help us with anything.
Moscow, st. B. Semenovskaya, 16, shopping center "Silver House", floor 2
this address was not on the list, but this is what happened
Dear buyers!! Think before you buy from Aleph!! what will you wear when your fur coat is torn and you will not be provided with a new one, but will simply be taken away for examination immediately honestly warning the examination at your expense! On 10/05/2016, a fur coat model was purchased
"Nelli 160A" sheepskin, astragan, arctic fox product price 41,642 rubles.
I did not wear it right away, because it was not cold. And for the first time I put it on somewhere in the middle of November,
And yesterday, 12/24/2016, I found a hole on my fur coat. The fur just started falling out.
The size of the hole is not large, approximately the circumference of a cigarette filter. I put on a fur coat and went to the store where I bought it from metro Elektrozavodskaya shopping center Silver House. Before that, I called and explained the situation, they told me to bring it in for examination, no one will give you a new fur coat, to my question what will I wear? A certain lady (for a long time I tried to find out who she was, she didn’t have a badge or any identification marks on her), as she later said, she is a territorial manager and her name is Artemchuk Elena Ivanovna, completely incompetent in matters of exchange and return, who stubbornly tried to me slip a set of consumer rights marked in bright green under your nose, apparently I’m not the first to come to them with a similar question)) Elena Ivanova repeated this phrase like a parrot. There are no manuals in the store. There is only the incompetent Elena Ivanovna, but she is not responsible for anything, there is also a certain Dmitry after a while they gave us his last name, and then they remembered at my request !! that he has a middle name and he !! The head of the quality department and his name is Rusanov Dmitry Igorevich, and then we were shown a sheet with the details of the company and there was written gene at the end. store manager. Nazarov Alexey Avinadovich.
The question arises why there is no manual in the store ?? CEO is in the office
It must be assumed that this is the director of the entire network.
But there must be someone in the store who manages the sellers ?? Obviously this is not Artemchuk. And if I'm wrong, then it's scary to imagine for what merits she was put in the leadership.
In the presence of such defects, claims can be made outside the warranty period. And I'm within the warranty period, as you understand. I complained to the seller and they ignored me. I asked to write in writing the refusal of the exchange, referring to the terms of the store's warranty, I was told that they are not competent in these matters. In a word, a vicious circle.
It remains only to file a lawsuit and demand the return of the cost of the fur coat + moral damage, I will consult with a lawyer what amount to assign + a penalty for late fulfillment of consumer requirements and a fine to mine.
Read the reviews before buying anything from this website.
And today there are 23 positive ones! and it is still unknown who wrote them, and 49 negative ones.
If you are planning to purchase a luxurious mink coat, you should definitely consider its choice with particular caution. Only then will you be able to choose, in truth, a quality product from a muton or the fur of other animals. And so that you are in full control of the situation, be sure to familiarize yourself with the law on consumer protection. After all, in case of any problems with the acquisition of a beaver, it is better to know what kind of guarantee for a fur coat is given by law.
Law
In most cases, in specialized stores, all fur products look very luxurious and elegant, but this does not mean at all that all of them are different. high quality and will serve their owners for a long time.
Very soon after the purchase, it may turn out that it has defects, successfully hidden by sellers from the eyes of buyers. For example, the seams of a short fur coat from a mink begin to diverge, light fur coats may turn yellow, pile crumbles on them, bald patches and bald spots appear.
And if a high-quality fur coat made of real mink can serve its mistress for about 10 years, then a low-quality product can wear out in 2-3 years. And if instead of mink skins they slipped you a painted marmot or fur of unknown origin, then you should not hope for a long operation of such a sheepskin coat. You will not only overpay for a fake, but you will not be able to wear such an outfit for a long time.
That is why, before purchasing a mink beauty, you need to study the legislation and determine for yourself exactly what kind of guarantee from the seller you are entitled to. A reliable store will always fix minor problems with a fur coat for free, which arose shortly after its purchase.
But not all sellers go for it without controversy. With many, you need to conduct a long dialogue, during which the current legislation will become an excellent support for you.
How to understand quality
To verify the authenticity of the model, ask the sellers for the following list of documents:
- a label on a product made of muton, beaver or fur of other animals, which must contain an indication of all its characteristics;
- certificate or its copy;
- TTN containing data regarding the goods and the seal of the manufacturing factory.
According to the law, these documents must be present in every mink coat that is made legally and in accordance with all standards. This is her "passport", which easily and accurately determines the authenticity and quality of the goods.
And if the seller is conscientious and adheres to the law, he will certainly provide you with such documents and a guarantee for his product. If not, then it is better to refuse such a purchase so as not to experience bitter disappointment from imminent problems with the mink.
Fur coat legislation
If you decide to buy a beaver fur coat, you definitely need to know how long the guarantee for it can last.
According to the law, within two weeks you can return the purchased sheepskin coat to the store without explaining the reasons for your intentions. At the same time, the goods must retain their original appearance, have packaging and the necessary labels. If the store does not have a similar model from a beaver or other animal, then the seller must return the money spent to you.
Every fashionista should understand that with a careless attitude to a fur coat, it will be problematic to return it to the seller even within the first two weeks after purchase. After all, the seller will not take the goods if you have worn a fur coat, and then decided that it does not suit you. Also, the store has the right to refuse to return your money if the fur coat is altered or shortened.
A fur coat warranty under consumer protection law may last a year, or may not be provided by the store at all. Indeed, in principle, the law does not force manufacturers or sellers of fur products to establish warranty periods for their products. This is a voluntary matter. In other words, after a two-week period after the fact of purchasing a sheepskin coat, you will solve the problems that have arisen with it yourself if the store did not provide you with warranty documents at the time of purchase.
Guarantee
But self-respecting sellers still practice a guarantee as another proof of their high reputation and the quality of the goods offered.
If there is no official guarantee, but within two years from the date of purchase, the fur robe has acquired some kind of defect, you can try to make your claims to the seller.
However, in this case, you will have to prove the fact that there is no connection between the defect and the exploitation of the fur beauty. The product will be given for examination to identify the causes of the defect, and if it is found that it appeared even before the operation of the sheepskin coat, then the store will have to fix the problem at its own expense and pay the cost of the examination. If it is determined that the problem has arisen due to improper use of the product, then you will have to pay for the examination.
