Government Decree No. 307 of May 23, 2006 no longer valid from September 1, 2012 in connection with the publication Decree of the Government of the Russian Federation dated 05/06/2011 N 354 , which approved the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings.

GOVERNMENT OF THE RUSSIAN FEDERATION

ABOUT THE PROCEDURE FOR PROVIDING PUBLIC SERVICES TO CITIZENS

dated 07/29/2010 N 580, dated 05/06/2011 N 354, dated 06/25/2012 N 635)

In order to protect the rights of consumers of utility services and in accordance with Article 157 of the Housing Code of the Russian Federation, the Government of the Russian Federation decides:
1. Approve the attached Rules for the provision of public services to citizens.
2. To recognize as invalid:
Decree of the Government of the Russian Federation of September 26, 1994 N 1099 “On approval of the Rules for the provision of utility services and the Rules for the provision of services for the removal of solid and liquid household waste” (Collected Legislation of the Russian Federation, 1994, N 26, Art. 2795);
paragraph 2 of the Decree of the Government of the Russian Federation of February 24, 1995 N 182 “On introducing amendments and additions to some decisions of the Government of the Russian Federation” (Collected Legislation of the Russian Federation, 1995, N 10, Art. 894);
paragraph 2 of the amendments and additions that are made to the decisions of the Government of the Russian Federation on housing issues, approved by Decree of the Government of the Russian Federation of October 13, 1997 N 1303 (Collected Legislation of the Russian Federation, 1997, N 42, Art. 4788);
subparagraph "h" of paragraph 1 of amendments and additions that are made to the Rules for the sale of certain types of goods and to the list of non-food products of good quality that are not subject to return or exchange for a similar product of a different size, shape, size, style, color or configuration, approved by Government Resolution Russian Federation dated February 6, 2002 N 81 (Collection of Legislation of the Russian Federation, 2002, N 6, Art. 584), in terms of supplementing the Rules for the sale of certain types of goods approved by Decree of the Government of the Russian Federation dated January 19, 1998 N 55, section XVI "Features of the sale of liquefied hydrocarbon gas";
paragraph 4 of the changes that are made to the acts of the Government of the Russian Federation, approved by Decree of the Government of the Russian Federation of February 1, 2005 No. 49 (Collected Legislation of the Russian Federation, 2005, No. 7, Art. 560).
3. Clause 2 of the Procedure for payments for electric, thermal energy and natural gas, approved by Decree of the Government of the Russian Federation of April 4, 2000 N 294 (Collected Legislation of the Russian Federation, 2000, N 15, Art. 1594), shall be stated as follows:
"2. Payment by consumers for electric, thermal energy and natural gas on the territory of the Russian Federation is carried out using advance payments or settlements under a letter of credit in the manner established by the agreement between the consumer and the energy supply organization, unless otherwise established by agreement of the parties. This rule does not apply to budgetary institutions whose activities are financed from the relevant budget on the basis of estimates of income and expenses, state-owned enterprises, homeowners' associations, housing construction, housing and other specialized consumer cooperatives, management organizations or individual entrepreneurs managing apartment buildings, if advance payment of utilities is not established in the management agreement for apartment buildings."
4. In paragraph 3 of the Rules for the use of public water supply and sewerage systems in the Russian Federation, approved by Decree of the Government of the Russian Federation of February 12, 1999 N 167 (Collected Legislation of the Russian Federation, 1999, N 8, Art. 1028; 2003, N 33, Art. 3269), the words “Rules for the provision of public services, approved by Decree of the Government of the Russian Federation of September 26, 1994 N 1099 (Collection of Legislation of the Russian Federation, 1994, N 26, Art. 2795; 1995, N 10, Art. 894; 1997, N 42, Art. 4788)" replace with the words "Rules for the provision of public services to citizens, approved by the Government of the Russian Federation."
5. Lost power. - Decree of the Government of the Russian Federation of June 25, 2012 N 635.
6. Establish that explanations on the application of the Rules approved by this Resolution are provided by the Ministry of Regional Development of the Russian Federation.

Chairman of the Government
Russian Federation
M.FRADKOV

Approved
Government Decree
Russian Federation
dated May 23, 2006 N 307

RULES
PROVIDING PUBLIC SERVICES TO CITIZENS

(as amended by Resolutions of the Government of the Russian Federation dated July 21, 2008 N 549,
dated July 29, 2010 N 580, dated May 6, 2011 N 354)

I. General provisions

1. These Rules regulate the relationship between providers and consumers of utility services, establish their rights and obligations, responsibilities, as well as the procedure for monitoring the quality of provision of utility services, the procedure for determining the amount of payment for utility services using metering devices and in their absence, the procedure for recalculating the amount of payment for certain types of utility services during the period of temporary absence of citizens in the occupied residential premises and the procedure for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration.
2. These Rules apply to relations relating to the provision of utility services to citizens legally residing in residential premises of private, state and municipal housing funds.
3. These Rules use the following definitions:
“utilities” - the activities of the provider of utility services for cold water supply, hot water supply, sewerage, electricity supply, gas supply and heating, providing comfortable living conditions for citizens in residential premises;
“executor” is a legal entity, regardless of its organizational and legal form, as well as an individual entrepreneur, providing utility services, producing or purchasing utility resources and being responsible for servicing in-house engineering systems, with the use of which utility services are provided to the consumer. The executor may be a management organization, a homeowners' association, a housing construction, housing or other specialized consumer cooperative, and in the case of direct management of an apartment building by the owners of the premises - another organization that produces or acquires utility resources;
“consumer” is a citizen who uses public services for personal, family, household and other needs not related to business activities;
“management organization” - a legal entity, regardless of its organizational and legal form, as well as an individual entrepreneur who manages an apartment building on the basis of an apartment building management agreement;
“resource supply organization” - a legal entity, regardless of its organizational and legal form, as well as an individual entrepreneur who sells utility resources;
"authorized bodies" - local government bodies, government bodies of federal cities of Moscow and St. Petersburg;
"utility resources" - cold water, hot water, electrical energy, gas, domestic gas in cylinders, thermal energy, solid fuel used to provide public services;
“utility consumption standard” - the monthly volume (quantity) of consumption of utility resources by the consumer, used in determining the amount of payment for utility services in the absence of individual, common (apartment) meters, as well as in other cases specified in these Rules;
“residential premises” - an isolated premises that is real estate and is suitable for permanent residence of citizens (meets established sanitary and technical rules and regulations, and other legal requirements). Residential premises include a residential building, part of a residential building, apartment, part of an apartment, room;
“in-house engineering systems” - engineering communications and equipment intended for the provision of public services and located in the premises of an apartment building or in a residential building;
“collective (common house) metering device” - a measuring instrument used to determine the volume (quantity) of utility resources supplied to an apartment building;
“general (apartment) metering device” - a measuring instrument used to determine the volume (quantity) of consumption of utility resources in a communal apartment;
“individual metering device” - a measuring device used to determine the volume (quantity) of consumption of utility resources by consumers living in the same residential premises of an apartment building or in a residential building;
“distributor” - a measuring instrument used to determine the relative share in the common house payment for thermal energy attributable to the residential or non-residential premises in which the distributor is installed, the amount of which is determined using the readings of a collective (common house) heat energy meter;
“utility services of adequate quality” - utility services that meet the requirements of these Rules, sanitary and technical requirements for the regime, volume and quality of provision of utility services, other requirements of the legislation of the Russian Federation, as well as an agreement concluded by the contractor in accordance with the legislation of the Russian Federation and containing the conditions provision of public services.
4. Utilities are provided to the consumer in the manner prescribed by federal laws, other regulatory legal acts of the Russian Federation and these Rules, on the basis of an agreement containing the conditions for the provision of utility services and concluded by the contractor with the owner of the residential premises in accordance with the legislation of the Russian Federation (hereinafter referred to as the agreement) .
The conditions for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration are given in Appendix No. 1.
The calculation of the amount of payment for utility services is given in Appendix No. 2.
5. Obligations to provide public services of appropriate quality arise from the contractor to all consumers.
6. The composition of utility services provided to the consumer is determined by the degree of improvement of the apartment building or residential building, which means the presence in the apartment building or residential building of in-house engineering systems that make it possible to provide the consumer with the following utility services:
cold water supply - round-the-clock provision of the consumer with cold drinking water of appropriate quality, supplied in the required volumes through the connected network to the residential premises or to the water stand;
hot water supply - round-the-clock provision of the consumer with hot water of appropriate quality, supplied in the required volumes through the connected network to the residential premises;
drainage - removal of domestic wastewater from a residential premises via an connected network;
electricity supply - round-the-clock provision of the consumer with electrical energy of appropriate quality, supplied in the required volumes through the connected network to the residential premises;
gas supply - round-the-clock provision of gas of appropriate quality to the consumer, supplied in the required volumes through the connected network to the residential premises, as well as the sale of household gas in cylinders;
heating - maintaining in a residential area heated via an connected network the air temperature specified in paragraph 15 of Appendix No. 1 to these Rules, as well as the sale of solid fuel in the presence of stove heating.
7. If the owners of premises in an apartment building (in the case of direct management of such a building) or the owners of residential buildings do not have an agreement concluded with the contractor, these owners enter into an agreement for the purchase of cold water, hot water, electrical energy, gas and thermal energy, as well as about water disposal directly with the relevant resource supply organization. In this case, the resource supplying organization is responsible for the mode and quality of supply of cold water, hot water, electricity, gas and heat energy, as well as wastewater disposal at the border of networks that are part of the common property of the owners of premises in an apartment building or belonging to the owners of residential buildings, with communal infrastructure systems. In this case, maintenance of in-house engineering systems is carried out by persons contracted by the owners of premises in an apartment building or by the owners of residential buildings, or by the indicated owners themselves, unless otherwise provided by the contract with the resource supplying organization.
Owners of premises in an apartment building and owners of residential buildings pay for volumes (quantities) of cold water, hot water, electricity, gas and heat purchased from the resource supply organization, as well as for wastewater services provided based on the readings of metering devices installed at the border of the networks , included in the common property of the owners of premises in an apartment building or belonging to the owners of residential buildings, with communal infrastructure systems, unless otherwise established by the legislation of the Russian Federation. The total volume (quantity) of consumed cold water, hot water, electrical energy, gas and thermal energy, as well as discharged wastewater, determined based on the readings of collective (common house) metering devices, is distributed among the indicated owners in the manner established by paragraph 21 of these Rules, and if there are individual or common (apartment) metering devices in all premises of an apartment building - in proportion to their readings. In the absence of the specified metering devices, the amount of the fee is calculated in the manner established by paragraph 19 of these Rules.
8. The terms of the agreement on the acquisition of municipal resources and water disposal (reception (discharge) of wastewater), concluded with resource supplying organizations in order to provide the consumer with utility services, must not contradict these Rules and other regulatory legal acts of the Russian Federation.

II. Requirements for the provision of utility services

9. When providing public services, the following must be provided:
uninterrupted supply of utility resources of appropriate quality to the residential premises in the volumes required by the consumer;
uninterrupted removal of domestic waste from the living space;
uninterrupted heating of a living space during the heating period depending on the outside temperature.
10. When providing utility services, breaks for repair and maintenance work, as well as work to connect new consumers, are allowed after prior notification (in writing) to the consumer in the manner prescribed by these Rules. The duration of these breaks is established in accordance with these Rules and other requirements of the legislation of the Russian Federation. Interruptions due to natural disasters and emergencies are also permitted.
11. The conditions for determining the start and (or) end date of the heating period, as well as the start and (or) end date of the heating period are established by the owners of premises in an apartment building or the owners of residential buildings independently if such buildings have an autonomous heating system and are agreed with the contractor.
12. If the owners of premises in an apartment building or the owners of residential buildings have not established the conditions for determining the start and (or) end date of the heating period or the start and (or) end date of the heating period, as well as if thermal energy for space heating needs is supplied through the centralized heating network , then the contractor begins and ends the heating period within the time limits established by the authorized body. In this case, the beginning of the heating period is set at an average daily outside air temperature below +8 degrees. C, and the end of the heating period - at the average daily outside air temperature above +8 degrees. C for 5 days in a row. The heating period must begin or end on the day following the last day of the specified period.
13. The obligation to ensure the readiness for the provision of utilities of in-house engineering systems that are part of the common property of the owners of premises in an apartment building, as well as mechanical, electrical, sanitary and other equipment located in the residential premises of an apartment building or in a residential building (hereinafter - intra-apartment equipment) and intended for the provision of public services, is entrusted to the owners of premises in an apartment building, the owners of residential buildings, as well as to the performers they engage and other persons in accordance with the contract.

III. Procedure for calculation and payment of fees
for utilities

14. The billing period for paying utility bills is set equal to a calendar month.
15. The amount of payment for cold water supply, hot water supply, sewerage, electricity supply, gas supply and heating is calculated according to the tariffs established for resource supply organizations in the manner determined by the legislation of the Russian Federation.
If the contractor is a homeowners' association, housing construction, housing or other specialized consumer cooperative or management organization, then the calculation of the amount of payment for utilities, as well as the purchase by the contractor of cold water, hot water, sewerage services, electricity, gas and heat energy supply is carried out at tariffs established in accordance with the legislation of the Russian Federation and used to calculate the amount of payment for utility services by citizens.
16. If there are individual, common (apartment) metering devices in the premises and in the absence of collective (common house) metering devices, the amount of payment for utilities is determined based on the readings of individual, common (apartment) metering devices.
17. When applying tariffs that include 2 or more components (in particular, calculating the cost of the actually consumed volume of utility resources and calculating the cost of their supply), the amount of payment for utility services is calculated as the amount of payments for each of these components.
18. When applying tariffs differentiated by time of day (day and night) and (or) consumed load per unit of time, the amount of payment for utility services is calculated based on the readings of metering devices and the corresponding tariffs.
When producing thermal energy for heating an apartment building using an autonomous heating system, which is part of the common property of the owners of premises in the apartment building (in the absence of centralized heating), the amount of payment for heating is calculated based on meter readings and the corresponding tariffs for fuel used for production thermal energy. At the same time, the costs of maintaining and repairing in-house engineering systems used for the production of thermal energy are included in the fee for the maintenance and repair of residential premises.
When preparing hot water using the in-house engineering systems of an apartment building (in the absence of centralized preparation of hot water), the amount of payment for hot water supply is calculated based on meter readings and the corresponding tariffs for cold water and fuel used to prepare hot water. In this case, the costs of maintaining and repairing in-house engineering systems used for preparing hot water are included in the fee for maintaining and repairing residential premises.
19. In the absence of collective (community), common (apartment) and individual metering devices, the amount of payment for utilities in residential premises is determined:
a) for heating - in accordance with subparagraph 1 of paragraph 1 of Appendix No. 2 to these Rules;

b) for cold water supply, hot water supply, water disposal and electricity supply - in accordance with subparagraph 3 of paragraph 1 of Appendix No. 2 to these Rules. Unless otherwise established by the contract, the consumer is considered to be temporarily residing in the residential premises for a period, the duration and start day of which are indicated by the consumer in the notice sent to the contractor, and the utility fee payable to the temporarily residing consumer is calculated in proportion to the number of days lived;
(as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
c) for gas supply - in accordance with subparagraph 5 of paragraph 1 of Appendix No. 2 to these Rules.
20. In the absence of individual meters for cold water, hot water, electricity, gas and heat energy in non-residential premises of an apartment building, the amount of payment for utilities in non-residential premises is calculated according to the appropriate tariffs established in accordance with the legislation of the Russian Federation, as well as based on volumes of consumed utility resources, which are determined by:
a) in the absence of a collective (common building) meter for cold water and (or) hot water in an apartment building - by calculation based on water consumption standards, and in the absence of such standards - in accordance with the requirements of building codes and regulations. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;
(clause “a” as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
b) for wastewater - as the total volume of consumed cold and hot water;
c) in the absence of a collective (common house) gas and (or) electric energy meter in an apartment building - by calculation agreed upon by the resource supplying organization with the person who entered into an agreement with it, based on the power and operating mode of the consuming devices installed in these premises. When equipping an apartment building with a collective (common house) metering device and individual premises in such a house with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;
(clause “c” as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
d) for heating - in accordance with subparagraph 1 of paragraph 1, subparagraph 2 of paragraph 2 and subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. In this case, the contractor adjusts the heating fee once a year in the manner established by subclause 3 of clause 2 and subclause 3 of clause 3 of Appendix No. 2 to these Rules.
(paragraph "d" as amended by Decree of the Government of the Russian Federation dated 06.05.2011 N 354)
21. When equipping an apartment building with collective (community) metering devices and in the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential premises is determined:
a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 2 of Appendix No. 2 to these Rules;
b) for heating - in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules. In this case, the contractor adjusts the heating fee once a year in accordance with subparagraph 3 of paragraph 2 of Appendix No. 2 to these Rules.
22. When equipping an apartment building with collective (common building) metering devices, consumers of utility services in an apartment building bear obligations to pay for utilities based on the readings of the collective (common building) metering device.
(clause 22 as amended by Decree of the Government of the Russian Federation dated 05/06/2011 N 354)
23. When equipping an apartment building with a collective (common house) metering device and equipping partially or fully individual and (or) common (apartment) metering devices for premises in such a building, the amount of payment for utilities consumed in residential and non-residential premises, equipped or not equipped individual and (or) general (apartment) metering devices is determined by:
(as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
a) for cold water supply, hot water supply, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 3 of Appendix No. 2 to these Rules;
b) for heating - in accordance with subparagraph 2 of paragraph 3 of Appendix No. 2 to these Rules. In this case, the contractor adjusts the heating fee once a year in accordance with subparagraph 3 of paragraph 3 of Appendix No. 2 to these Rules.
24. In the event of repeated (2 or more times) refusal by the consumer to allow the performer or a person authorized by him into the residential premises occupied by the consumer to take readings from individual metering devices or distributors:
a) the contractor sends to the consumer (in writing) or delivers against signature a notice of the need to inform about a date and time convenient for the consumer for taking readings of individual metering devices or distributors within a month by the contractor or his authorized person in accordance with subparagraph “d” of paragraph 50 and subparagraph "e" of paragraph 52 of these Rules, as well as the consequences of consumer inaction;
b) the consumer is obliged, within a week from the date of receipt of the notice specified in subparagraph "a" of this paragraph, to inform (in writing) the contractor about the date and time of readings of individual metering devices or distributors within a month by the contractor or his authorized person;
c) if the consumer fails to fulfill the obligations specified in subparagraph "b" of this paragraph, the contractor has the right to calculate the amount of payment for utility services based on the standards for the consumption of utility services in accordance with paragraphs 19, 21 and 22 of these Rules and Appendix No. 2 to these Rules, starting from the month in which the last check was carried out to check the accuracy of the consumer’s readings of individual metering devices or distributors, their serviceability, as well as the integrity of the seals on them;
d) after the consumer sends to the contractor an application (in writing) for the use of individual metering devices or distributors to calculate the amount of payment for utility services and the contractor or his authorized person takes the readings of individual metering devices or distributors, the contractor is obliged to recalculate the amount of payment in accordance with these Rules .
25. If an apartment building has collective (common building) heat energy consumption metering devices and there are distributors in all or individual premises, the amount of payment for heating is calculated based on the average monthly volumes of heat consumption for the previous year, and in the absence of information on the volumes of heat consumption energy for the previous year - based on the standard for thermal energy consumption and the tariff for thermal energy, approved in accordance with the legislation of the Russian Federation. In this case, the contractor makes once a year adjustments to the amount of payment for heating residential and (or) non-residential premises equipped with distributors, in accordance with subparagraph 5 of paragraph 3 of Appendix No. 2 to these Rules.
(as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
26. The amount of payment for heating in premises not equipped with distributors is determined based on the total area of ​​residential and heated non-residential premises and thermal energy consumption standards. If residential premises are equipped with distributors, the total area of ​​which is less than 50 percent of the total area of ​​residential premises in an apartment building, then the amount of payment for heating is calculated in accordance with subparagraph 2 of paragraph 2 of Appendix No. 2 to these Rules.
27. The amount obtained as a result of adjusting the amount of payment for the heating utility service and calculated in accordance with subparagraph "d" of paragraph 20, subparagraph "b" of paragraph 21, paragraphs 23 and 25 of these Rules, is taken into account when calculating the payment for the heating utility service subject to payment next month, or is compensated by the contractor to the consumer no later than 1 month after recalculation.
(as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
28. When equipping a communal apartment with common (apartment) meters, the amount of payment for utilities in this residential premises is calculated:
a) for cold water supply, hot water supply, water disposal, gas supply and electricity supply - in accordance with subparagraph 1 of paragraph 4 of Appendix No. 2 to these Rules;
b) for heating - in accordance with subparagraph 3 of paragraph 4 of Appendix No. 2 to these Rules.
29. When equipping a communal apartment with common (apartment) and individual electricity metering devices, the amount of payment for lighting of auxiliary premises, which are common property in a communal apartment, is determined in accordance with paragraph 5 of Appendix No. 2 to these Rules.
30. The calculation of the amount of payment for hot water supply when preparing hot water using the common property of the owners of premises in an apartment building or property belonging to the owner of a residential building is based on tariffs (prices) for cold water, gas or thermal energy, as well as volumes (quantities ) communal resources used in the preparation of hot water.
31. In the event of a malfunction of an individual metering device (if in a residential premises the volume (quantity) of consumption of utility resources is determined by several metering devices, then if at least one metering device malfunctions) or after the expiration of its verification period established by the manufacturer, unless otherwise established by regulatory legal acts of the Russian Federation, or in case of violation of the integrity of the seals on it, calculations are made in accordance with paragraphs 19, 21 and 22 of these Rules.
32. During the period of repair, replacement, verification of an individual or collective (general house) metering device, not exceeding 30 calendar days, the volumes (quantity) of consumption of cold water, hot water, discharged domestic wastewater, electrical energy, gas and thermal energy to calculate the size payments for utility services are calculated as the average monthly consumption of utility resources and the average monthly volume of discharged household wastewater, determined by the specified device for the last 6 months, and if the period of operation of an individual or collective (community) metering device was less than 6 months, then for the actual period of operation of the device metering, but not higher than the consumption standards for the relevant utilities.
33. If, in the cases specified in paragraphs 16, 27 and 28 of these Rules, payment for utility services was made without using meter readings and at the same time the consumer’s debt to pay for utility services for the last 12 months exceeds 2 average monthly payments for the corresponding utility service, the contractor has the right recalculate the amount of payment for this utility service based on the actual consumption of utility resources, and also demand compensation for losses from the owner of the residential premises.
34. In case of detection of an unauthorized connection to the system of pipelines, electrical networks, equipment, devices and structures on them, intended for the provision of public services, for the proper technical condition and safety of which the contractor (connected network) is responsible, the contractor has the right to recalculate the amount of payment for consumed without proper accounting of utilities for the 6 months preceding the month in which the specified action was detected, and carry out further settlements with the consumer in accordance with paragraphs 19, 21 and 22 of these Rules until the day the violations are eliminated, inclusive.
35. Payment for utility services is paid monthly, before the 10th day of the month following the expired month for which payment is made, unless the management agreement for an apartment building establishes a different deadline for payment of utility fees.
36. If the amount of payment for utility services paid by the tenant of a residential premises of a state or municipal housing stock is less than the amount of payment established by the management agreement for an apartment building, the remainder of the payment is paid by the landlord in the manner agreed with the management organization.
37. Payments for utility services are made on the basis of payment documents submitted by the contractor no later than the 1st day of the month following the end of the month for which payment is made, unless the management agreement for an apartment building establishes a different deadline for submitting payment documents.
38. The payment document shall indicate:
a) postal address of the premises, information about the owner (owners) of the premises (indicating the name of the legal entity or surnames, first names and patronymics of citizens), and for residential premises of state and municipal housing funds - information about the tenant of the residential premises (indicating the surname, first name and patronymic name of the employer);
b) the name of the contractor (indicating the name of the legal entity or the last name, first name and patronymic of an individual entrepreneur), his bank account number and bank details, address (location), contact telephone numbers, fax numbers and (if available) email addresses, address website in the public information and telecommunications network;
c) an indication of the paid month, the name of the paid utilities, the values ​​of tariffs (prices) for utilities, the social norm of consumption, if such a norm is established, the unit of measurement of the volume (quantity) of communal resources or discharged wastewater;
d) volume (quantity) of municipal resources and waste water consumed during the billing period, which:
when making calculations using readings from individual metering devices - indicated by the consumer independently in special columns of the payment document (with the exception of thermal energy for heating);
when making calculations using the readings of collective (common house) metering devices - indicated by the contractor based on the volumes (quantities) of consumption of the relevant utility resources (except for thermal energy for heating) and the volumes of discharged wastewater calculated in accordance with this section;
when paying for heating using the readings of collective (common house) and (or) individual metering devices - indicated by the contractor, taking into account the provisions of paragraph 31 of these Rules;
in the absence of collective (common house) and (or) individual metering devices - indicated by the contractor based on the standard for the consumption of utilities, the total area of ​​the premises (for heating) or the number of citizens registered in the residential premises (for cold water supply, hot water supply, sewerage, electricity supply and gas supply);
e) information on changes in the amount of payment for utility services, indicating the grounds, including in connection with:
with accommodation for temporary residents;
with a decrease in the quality of public services;
with the payment by the contractor to the consumer of penalties (fines, penalties) established by federal laws and the contract;
f) information on the amount of debt to the contractor for previous periods;
g) information on the provision of subsidies and benefits for utility bills in the form of discounts (before the transition to the provision of subsidies and compensation or other measures of social support for citizens in cash);
h) other information provided for by the legislation of the Russian Federation and the agreement.
39. The amount of penalties (fines, penalties) for violation by the consumer of the terms of the contract, calculated in accordance with federal laws and the contract, is indicated by the contractor in a separate document sent to the consumer within 5 working days.
40. Unless otherwise established by the contract, consumers have the right, at their choice:
a) pay for utilities in cash, in non-cash form using accounts in banks of their choice or by transferring funds without opening a bank account, as well as by postal transfers;
b) instruct other persons to pay for utility services instead of them by any means that do not contradict the requirements of the legislation of the Russian Federation and the agreement;
c) pay utility bills for the past month in installments, without violating the established deadline for payment;
d) make advance payments for utilities for future months.
41. The terms of deferment or installment payment for utility services (including repayment of debt for utility bills) are agreed upon with the contractor.
42. Information about changes in the amount of payment for utility services, tariffs and standards for the consumption of utility services is sent by the contractor to the consumer (in writing) no later than 30 days before the date of issuance of payment documents, on the basis of which payments for utility services will be made at new tariffs or standards (unless another period is established by the contract).
43. If the residential premises are inhabited by consumers who, in accordance with the legislation of the Russian Federation or the legislation of the constituent entities of the Russian Federation, are provided with benefits in the form of a discount when paying for utility services at the expense of the relevant budgets, the amount of payment for utility services is reduced by the amount of the discount.
44. If the residential premises are inhabited by consumers who, at the expense of the relevant budgets, are provided with compensation for the costs of paying for utility services or in respect of whom other measures of social support for citizens in cash are applied, the amount of payment for utility services is equal to the amount of compensation or the amount of the corresponding measures social support does not decrease.
45. Payment for utility services by consumers who, in accordance with the legislation of the Russian Federation, are provided with compensation for the costs of paying for utility services or in respect of whom measures of social support for citizens in cash are applied, are carried out without reducing the amount of payment for utility services.
46. ​​Payment for utilities by consumers who have been provided with subsidies for the payment of residential premises and utilities is made in accordance with the legislation of the Russian Federation.
47. The amount of payment for household gas in cylinders is calculated according to the tariffs established in accordance with the legislation of the Russian Federation based on the mass of household gas in cylinders purchased by the consumer.
48. The amount of payment for solid fuel is calculated according to the tariffs established in accordance with the legislation of the Russian Federation based on the quantity (volume or weight) of solid fuel. The amount of payment for the delivery of solid fuel to the place specified by the consumer is established by agreement between the consumer and the contractor (seller).

IV. Rights and obligations of the performer

49. The contractor is obliged:
a) provide the consumer with utility services in the volumes necessary for him;
b) provide the consumer with utility services of appropriate quality, safe for his life, health and not causing harm to his property, in accordance with the requirements of the legislation of the Russian Federation, these Rules and the agreement;
c) enter into agreements with resource-supplying organizations or independently produce utility resources necessary to provide utility services to consumers;
d) independently or with the involvement of other persons, maintain in-house engineering systems, with the use of which utility services are provided to the consumer;
e) eliminate accidents, as well as fulfill consumer requests within the time limits established by the legislation of the Russian Federation and the contract;
f) if there are collective (common house) metering devices, monthly, during the last week of the month, take their readings and enter them into the logbook for recording the readings of collective (common house) metering devices. At the consumer's request, within one business day following the day of application, provide the consumer with the specified magazine;
g) carry out, in accordance with the procedure established by Section VII of these Rules, a reduction in the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the permissible duration;
h) keep records of complaints (statements, demands, claims) of consumers regarding the mode and quality of provision of public services, records of their execution;
i) within 2 working days from the date of receipt of the complaint (application, demand, claim) send the consumer a notice of its acceptance and subsequent satisfaction or refusal to satisfy it, indicating the reasons for the refusal;
j) upon receipt of a complaint (statement, demand, claim) from a consumer about the detection of a gas odor in residential or non-residential premises, as well as in the yard, immediately take measures to verify the received complaint; if a gas leak is detected, ensure the safety of the consumer and eliminate the detected leak ;
k) inform the consumer within 24 hours from the date of detection of malfunctions in the operation of in-house engineering systems and (or) engineering communications and equipment located outside an apartment building or residential building (in the case of his personal appeal - immediately) about the reasons and expected duration of the suspension or restriction provision of public services, as well as the reasons for the violation of the quality of provision of public services;
l) inform the consumer about planned interruptions in the provision of utility services no later than 10 working days before the start of the interruption;
m) at the request of the consumer, send his representative to clarify the reasons for the non-provision or provision of utility services of inadequate quality (with the drawing up of an appropriate act), as well as an act recording the harm caused to the life, health or property of the consumer in connection with accidents, natural disasters, lack or poor quality provision of utilities;
o) no later than 3 days before carrying out planned work inside the residential premises, agree with the consumer on the time of access to this premises or send him a written notice about the work carried out inside the residential premises, which indicates:
expected date and time of work;
telephone number by which the consumer has the right to agree on a different date and time for the work, but no later than 5 working days from the date of receipt of the notification;
type of work to be carried out;
timing of work;
position, surname, name and patronymic of the person responsible for the work;
o) provide the consumer with the following information about the contractor:
name, location (address of its permanent executive body), information about state registration, working hours, last name, first name and patronymic of the head, and for an individual entrepreneur - additional information about state registration and the name of the body that registered it (indicated in the contract, as well as placed on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located, as well as on notice boards located near residential buildings);
addresses and telephone numbers of dispatch, emergency or emergency dispatch services (indicated in the contract, and also posted on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located, as well as on notice boards located nearby residential buildings);
the size of tariffs for utility services, surcharges to tariffs and details of regulatory legal acts on the basis of which tariffs are applied (posted on notice boards located in all entrances of an apartment building or within the land plot on which the apartment building is located, as well as on notice boards located near residential buildings);
the procedure and form of payment for utility services (indicated in the contract and also posted on the notice board in the contractor’s premises in a place accessible to all visitors);
quality parameters for the provision of utility services, deadlines for eliminating accidents and other violations of the procedure for the provision of utility services, established by the legislation of the Russian Federation, as well as information about these Rules (indicated in the contract, and also posted on the notice board in the contractor’s premises in a place accessible to all consumers );
information on the maximum permissible power of devices, equipment and household machines that the consumer can use to satisfy household needs (indicated in the contract);
names, addresses and telephone numbers of federal executive authorities (their territorial bodies and divisions), executive authorities of constituent entities of the Russian Federation and local governments authorized to monitor compliance with these Rules;
p) at the consumer’s request, reconcile the payment for utility services and, no later than 3 working days, issue documents confirming the correctness of the calculation of payments to the consumer, taking into account the compliance of the quality of the provided utility services with the requirements of the legislation of the Russian Federation, these Rules and the agreement, as well as the correctness of the calculation established by federal laws and agreement on penalties (fines, penalties);
c) bear other responsibilities provided for by the Housing Code of the Russian Federation and other federal laws adopted in accordance with it, other regulatory legal acts of the Russian Federation and the agreement.
50. The performer has the right:
a) demand payment for consumed utility services, as well as in cases established by federal laws and agreements, payment of penalties (fines, penalties);
b) require admission, at a time previously agreed upon with the consumer, into the residential premises occupied by workers or representatives of the contractor (including emergency services workers) to inspect the technical and sanitary condition of indoor equipment and carry out the necessary repair work, and to eliminate accidents - at any time;
c) demand from the consumer full compensation for losses incurred due to the fault of the consumer and (or) members of his family, in the event of the consumer’s failure to fulfill the obligation to allow workers and representatives of the contractor (including emergency services workers) into the residential premises he occupies, in the cases specified in subparagraph "e" of paragraph 52 of these Rules;
d) at a time previously agreed upon with the consumer, but not more than once every 6 months, check the correctness of the consumer’s readings of individual metering devices, their serviceability, as well as the integrity of the seals on them;
e) suspend or limit, in the manner prescribed by Section X of these Rules, the supply of hot water, electricity and gas to the consumer;
f) exercise other rights provided for by the Housing Code of the Russian Federation, other federal laws and agreements.

V. Rights and obligations of the consumer

51. The consumer has the right:
a) receive in the required volumes utility services of appropriate quality, safe for his life, health and not causing harm to his property;
b) receive information from the contractor about the status of payments for utility services (in person or through his representative);
c) receive from the contractor an act on non-provision or provision of utility services of inadequate quality and on the elimination of identified deficiencies within a specified time frame;
d) receive information from the contractor about the volume and quality of utility services, the conditions for their provision, changes in the amount of fees for utility services and the procedure for their payment;
e) be, in accordance with these Rules or the agreement, fully or partially exempt from paying for utility services during the period of temporary absence from the place of permanent residence or for the period of non-provision of utility services;
f) demand payment by the contractor of penalties (fines, penalties) for failure to provide utility services or provision of utility services of inadequate quality in the manner and in cases provided for by federal laws and the contract;
g) demand from the contractor compensation for losses and damage caused to the life, health or property of the consumer (persons living with him) due to failure to provide or provision of utility services of inadequate quality, as well as moral damage in the manner and amount determined in accordance with the legislation of the Russian Federation;
h) demand that the authorized representative of the contractor present documents confirming their authority in the cases specified in subparagraphs “b” and “d” of paragraph 50, subparagraphs “d” and “f” of paragraph 52 of these Rules;
i) exercise other rights provided for by the Housing Code of the Russian Federation and other federal laws adopted in accordance with it, other regulatory legal acts of the Russian Federation and the agreement.
52. The consumer is obliged:
a) if malfunctions (accidents) of intra-apartment equipment, collective (common house), common (apartment) or individual metering devices are detected, immediately report them to the contractor and the emergency rescue service, and if possible, take all possible measures to eliminate them;
b) in case of fires, accidents on in-house engineering systems, as well as other violations that arise during the use of utility resources, immediately report them to the contractor and the emergency rescue service;
c) for the purpose of accounting for utility resources supplied to the consumer, use collective (common house), common (apartment) or individual metering devices included in the state register of measuring instruments;
d) ensure the safety of seals on collective (common house), common (apartment) or individual metering devices and distributors installed in residential premises;
e) allow, at a time previously agreed upon with the contractor, workers and representatives of the contractor (including emergency services workers), representatives of state control and supervision bodies to inspect the technical and sanitary condition of the apartment equipment and perform the necessary repair work, and representatives of the contractor ( including emergency services workers) to eliminate accidents - at any time;
f) at a time previously agreed upon with the contractor (no more than once every 6 months), provide access to take readings from common (apartment) and individual metering devices;
g) inform the contractor about changes in the grounds and conditions for the use of utility services and their payment no later than 10 working days from the date of the changes;
h) pay utility bills on time and in full. In case of failure to pay utility bills within the prescribed period, the consumer pays the contractor a penalty in the amount established by the Housing Code of the Russian Federation, which does not exempt the consumer from paying utility bills;
i) bear other responsibilities provided for by the Housing Code of the Russian Federation, other federal laws and agreements.
53. The consumer is prohibited from:
a) use household machines (devices, equipment) with a nameplate capacity exceeding the maximum permissible loads determined in the technical characteristics of in-house engineering systems specified in the technical passport of the residential premises, which is maintained in accordance with the procedure for state accounting of housing stock;
b) drain the coolant from the heating system without the permission of the contractor;
c) arbitrarily join in-house engineering systems or join them bypassing collective (common-house), common (apartment) or individual metering devices, make changes to in-house engineering systems without making changes in the prescribed manner to the technical documentation for an apartment building or residential building, or in the technical passport of the residential premises;
d) unauthorized increase the heating surfaces of heating devices installed in a residential premises beyond the parameters specified in the technical passport of the residential premises;
e) unauthorizedly break the seals on metering devices, dismantle metering devices and carry out actions aimed at distorting their readings or damaging them.

VI. The procedure for recalculating fees for certain types
utilities during the period of temporary absence
consumers in occupied residential premises

54. If a consumer is temporarily absent from a residential premises for more than 5 full calendar days in a row, payments for cold water supply, hot water supply, sewerage, electricity supply and gas supply are recalculated.
55. Recalculation of the amount of payment for utility services specified in paragraph 54 of these Rules is carried out in the absence of individual metering devices for the relevant types of utility services in the residential premises.
56. Recalculation of the amount of payment for utility services is carried out by the contractor within 5 working days on the basis of a written application from the consumer, submitted within a month after the end of the period of temporary absence of the consumer. The results of recalculation of the fee are reflected in the payment document submitted in the manner specified in paragraph 36 of these Rules. The application is accompanied by documents confirming the duration of the period of temporary absence of the consumer and (or) persons living with him at the place of permanent residence. A document confirming the temporary absence of a consumer may be:
a) a copy of a travel certificate or a business trip certificate certified at the place of work;
b) certificate of being treated in a stationary medical institution;
c) travel tickets issued in the name of the consumer (if the consumer’s name is indicated in these documents in accordance with the rules for their execution), or copies thereof;
d) invoices for accommodation in a hotel, hostel or other place of temporary stay or copies thereof;
e) certificate of registration at the place of residence;
(paragraph "e" as amended by Decree of the Government of the Russian Federation dated July 29, 2010 N 580)
f) a certificate from the organization providing security for the residential premises in which the consumer was temporarily absent;
g) other documents confirming the consumer’s temporary absence.
57. The Contractor has the right to make copies of documents presented by the consumer and verify their authenticity, completeness and reliability of the information contained in them, including by sending official requests to the authorities and organizations that issued them.
58. The amount of payment for utility services is recalculated in proportion to the number of days of temporary absence of the consumer, which is determined based on the number of full calendar days of his absence, not including the day of departure from his place of permanent residence and the day of arrival at this place.
59. Recalculation of the amount of payment for sewerage is carried out in the case of recalculation of the amount of payment for cold water supply and (or) hot water supply.

VII. The procedure for changing the amount of utility bills
services in the provision of utility services inappropriate
quality and (or) with interruptions exceeding
set duration

60. When providing utility services of inadequate quality and (or) with interruptions exceeding the duration established by Appendix No. 1 to these Rules, the amount of payment for each utility service is subject to reduction in accordance with the specified Appendix.
61. During interruptions in the provision of utility services exceeding the established duration, as well as when carrying out preventive work once a year in accordance with paragraph 10 of these Rules, the payment for utility services in the absence of collective (common house), common (apartment) or individual metering devices is reduced on the amount of cost of unprovided utilities.
62. The volume (quantity) of a non-provided utility resource is calculated based on the utility service consumption standard, the number of consumers (for water supply, sewerage, electricity and gas supply) or the total area of ​​residential premises (for heating), as well as the time of non-provision of the utility service.
63. If the contractor, after concluding the contract, does not promptly begin to provide utility services, the consumer has the right to demand from the contractor compensation for losses incurred and payment of a penalty in accordance with civil law, legislation on the protection of consumer rights and the contract.

VIII. Procedure for establishing the fact
failure to provide public services or provide
utility services are of poor quality

64. In case of failure to provide utility services or provision of utility services of inadequate quality, the consumer notifies the emergency dispatch service of the contractor or another service specified by the contractor (hereinafter referred to as the emergency dispatch service).
65. A message about the failure to provide utility services or the provision of utility services of inadequate quality can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration with the emergency dispatch service. In this case, the consumer is obliged to provide his last name, first name and patronymic, exact address of residence, as well as the type of utility service not provided or the utility service provided is of inadequate quality. The emergency dispatch service employee is obliged to provide the consumer with information about the person who accepted the application (last name, first name and patronymic), the registration number of the application and the time of its receipt.
66. If an employee of the emergency dispatch service knows the reasons for the failure to provide utility services or the provision of utility services of inadequate quality, he is obliged to immediately notify the consumer about this and make an appropriate note in the application log. This mark is the basis for the contractor to acknowledge the fact of failure to provide utility services or the provision of utility services of inadequate quality.
67. If the emergency dispatch service employee does not know the reasons for the non-provision of utility services or the provision of utility services of inadequate quality, he is obliged to agree with the consumer on the exact time and date of establishing the fact of non-provision of utility services or checking the quality of provision of utility services. Based on the results of the inspection, an act on the failure to provide utility services or the provision of utility services of inadequate quality is drawn up, which is signed by the consumer (or his representative) and the contractor (or his representative).
68. If the consumer (or his representative) and the contractor (or his representative) have not come to a common decision regarding the quality of the provision of utility services, then they determine a new time and date for assessing the quality of the provision of utility services, to which a representative of the state housing inspection and a representative of the public consumer associations. Based on the results of a re-assessment of the quality of provision of utility services, an act on the non-provision of utility services or the provision of utility services of inadequate quality is drawn up, which is signed by the consumer (or his representative) and the contractor (or his representative). Along with the indicated persons, the act can be signed by a representative of the state housing inspection and a representative of a public association of consumers.
69. The act on the non-provision of public services or the provision of public services of inadequate quality indicates violations of quality parameters, the time and date of the beginning of the non-provision of public services or the provision of public services of inadequate quality.
70. The start date of non-provision of utility services or provision of utility services of inadequate quality is considered to be:
a) the time the consumer submits an application to the emergency dispatch service about the fact of non-provision of utility services or provision of utility services of inadequate quality;
b) the time specified in the act drawn up by the contractor in the manner specified in paragraphs 67 - 69 of these Rules - if the contractor identifies the fact of provision of utility services of inadequate quality;
c) the time of the start of the provision of utility services of inadequate quality, recorded by collective (community), common (apartment) or individual metering devices - in the case of recording the provision of utility services of inadequate quality by metering devices.
71. An act of failure to provide utility services or provision of utility services of inadequate quality is the basis for recalculating the amount of payment for utility services, as well as for the contractor to pay a penalty for violation of its obligations in the amount established by federal laws and the contract.
72. In the event that the contractor or third parties cause damage to the life, health and (or) property of the consumer or persons living together with him, the common property of the owners of premises in an apartment building, the contractor (or his representative) and the consumer (or his representative) draw up and sign an act , which records the fact of causing such damage. The specified act must be drawn up by the contractor and signed by his authorized representative no later than 12 hours from the moment the consumer contacts the emergency dispatch service. If it is impossible for the consumer (or his representative) to sign the act, it must be signed by two eyewitnesses.
73. An act on the failure to provide utility services or the provision of utility services of inadequate quality or an act on causing damage to the life, health and property of the consumer or persons living together with him, the common property of the owners of premises in an apartment building is drawn up in 2 copies, one of which is transferred to the consumer (or his representative), the second remains with the performer.
74. The period of provision of utility services of inadequate quality is considered over:
a) from the date of signing by the consumer (or his representative) of an act on eliminating deficiencies in the provision of utility services, drawn up in the manner specified in paragraphs 67 - 69 of these Rules;
b) from the moment of resumption of the provision of utility services of adequate quality, recorded by the appropriate metering device.

IX. Responsibility of the performer and the consumer

75. The Contractor bears responsibility established by the legislation of the Russian Federation for violation of the quality and procedure for the provision of utility services.
76. The Contractor bears responsibility established by the legislation of the Russian Federation for damage caused to the life, health and property of the consumer, as well as to persons living with him, as a result of failure to provide utility services or the provision of utility services of inadequate quality, regardless of his fault.
The Contractor is released from liability for deterioration in the quality of public services if he proves that it occurred due to force majeure circumstances. Such circumstances do not include, in particular, violation of obligations on the part of the contractor’s counterparties or actions (inaction) of the contractor, including the lack of necessary funds from the contractor.
77. The consumer has the right to demand that the contractor pay penalties (fines, penalties) in accordance with the legislation on the protection of consumer rights.
When providing utility services of inadequate quality, the consumer has the right to demand that the contractor pay penalties (fines, penalties) in the following cases provided for in the contract:
a) if the total time of interruptions in the provision of utility services for the billing period exceeds the permissible interruptions in the provision of utility services established in Appendix No. 1 to these Rules;
b) if the pressure of cold or hot water, as well as the temperature of hot water at the point of analysis, do not meet the requirements established by the legislation of the Russian Federation;
c) if the network gas pressure in the residential premises does not meet the requirements established by the legislation of the Russian Federation;
d) if the voltage and frequency parameters in the electrical network in a residential area do not meet the requirements established by the legislation of the Russian Federation;
e) if the air temperature in a residential area in an apartment building (including in a separate room in an apartment) or in a residential building is lower than the values ​​established by the legislation of the Russian Federation by more than the permissible temperature deviation and if the pressure in the intra-house heating system is less than the value, specified in Appendix No. 1 to these Rules. Unless otherwise established by the contract, the consumer has the right to demand that the contractor pay penalties (fines, penalties) for poor-quality heating if the consumer takes measures to prepare the residential premises for use in the autumn-winter period;
f) if the emergency dispatch service does not register a consumer message about a violation of the quality of utility services or their non-provision;
g) the consumer has the right to demand that the contractor pay penalties (fines, penalties) in other cases provided for by the contract.
78. Persons who have lately and (or) not fully paid for utility services (debtors) are obliged to pay the contractor a penalty in the amount established by Part 14 of Article 155 of the Housing Code of the Russian Federation.

X. Suspension or restriction of provision
utilities

79. The Contractor has the right to suspend the provision of utility services without prior notice to the consumer in the event of:
a) the occurrence or threat of emergency situations occurring on equipment or networks through which water, heat, electricity and gas supply, as well as wastewater disposal, are carried out;
b) the occurrence of natural disasters and emergency situations, as well as, if necessary, their localization and elimination.
80. The Contractor has the right to suspend or limit the provision of utility services 1 month after a written warning (notification) to the consumer in the event of:
a) incomplete payment by the consumer for utility services. Underpayment of utilities is understood to mean that the consumer has a debt to pay for one or more utilities, exceeding 3 monthly payment amounts, determined based on the relevant standards for the consumption of utilities and tariffs in force on the day of restriction of the provision of utilities, provided there is no agreement on debt repayment concluded by the consumer with the contractor, and (or) in case of failure to comply with the terms of such agreement;
(as amended by Decree of the Government of the Russian Federation dated May 6, 2011 N 354)
b) carrying out scheduled preventative repairs and maintenance work on intra-building engineering systems related to the common property of the owners of premises in an apartment building;
c) identifying the fact of unauthorized connection of a consumer to in-house engineering systems;
d) receiving the appropriate order from authorized state or municipal bodies;
e) the consumer’s use of household machines (devices, equipment) with a power exceeding the technical characteristics of in-house engineering systems specified in the technical passport of the residential premises;
f) unsatisfactory condition of in-house engineering systems, for the technical condition of which the consumer is responsible, threatening an accident or creating a threat to the life and safety of citizens, certified by a division of the state housing inspection of a constituent entity of the Russian Federation or another body authorized to exercise state control and supervision over the compliance of in-house engineering systems, and also indoor equipment to the established requirements.
81. Unless otherwise provided by federal laws, decrees of the President of the Russian Federation and decrees of the Government of the Russian Federation, the contractor, if the consumer is at fault, has the right, after warning (in writing), to suspend or limit the provision of one or more public services in the case specified in subparagraph "a" paragraph 80 of these Rules, in the following order:
a) the contractor sends (in writing) to the consumer a notice that in case of failure to repay the debt within 1 month from the date of sending the specified notice, the provision of utility services to him may be suspended and (or) limited. A list of these services is attached to the notice, which is brought to the attention of the consumer by delivery against signature or by sending by registered mail (with a list of attachments) to the postal address specified by him;
b) if the debt is not repaid within the period established in the notification, the contractor has the right to limit the provision of utility services specified in the notification with prior (3 days) written notice to the consumer;
c) in case of failure to repay the resulting debt and after 1 month from the date of introduction of the restriction on the provision of utility services, the contractor has the right to suspend the provision of utility services, with the exception of heating, cold water supply and sanitation.
82. Suspension or restriction of the provision of utility services (or the supply of utility resources) may be carried out until the debt is eliminated or the identified violations are eliminated. The provision of utility services is resumed within 2 calendar days from the moment the reasons specified in paragraphs 79 and 80 of these Rules are eliminated, including from the moment the consumer fully repays the debt.
83. When limiting the provision of utility services (or the supply of utility resources), the contractor has the right to temporarily reduce the volume (quantity) of supply of certain utility resources to the consumer and (or) introduce a restricted provision of utility services.
84. Suspension or restriction of the provision of utility services (or the supply of utility resources) cannot be considered termination of the contract.
85. Suspension or restriction of the provision of utility services (or the supply of utility resources) to consumers who fully comply with the obligations established by the legislation of the Russian Federation and the agreement is not permitted.
86. Actions to suspend or restrict the provision of public services (or the supply of public resources) should not lead to:
a) damage to the common property of the owners of premises in an apartment building, violation of the rights and interests of citizens using other premises in this apartment building;
b) violation of the established requirements for the suitability of residential premises for permanent residence of citizens.

XI. Features of cold water supply provided
through the standpipe

87. Cold water supply provided through a standpipe is carried out in accordance with these Rules on the basis of a cold water supply agreement concluded by the contractor with the consumer.
88. Ensuring the proper technical condition of water dispensers and their safe operation is carried out by the contractor, and if the water dispenser is owned by the consumer, by the consumer independently or on the basis of an agreement concluded with the contractor or with another specialized organization.
89. If there is a water standpipe owned by the consumer, accounting for consumed cold water and payments for consumed cold water are made based on the readings of an individual meter.
90. If the consumer who owns the standpipe does not have an individual cold water meter, the amount of payment for cold water supply is determined in the manner established by subparagraph “b” of paragraph 19 of these Rules, using the standard for cold water consumption through the standpipe.
91. In addition to the provisions provided for in paragraph 53 of these Rules, the consumer is prohibited from:
a) wash vehicles, animals, and do laundry at water pumps;
b) arbitrarily, without the permission of the contractor, connect pipes, hoses and other devices and structures to water dispensers.

XII. Features of gas supply to consumers
via connected network

92. The Contractor provides gas supply to the consumer if he has a gas receiving device that meets the established technical requirements, an internal gas pipeline and other necessary indoor gas equipment.
93. The consumer is obliged to ensure the proper technical condition and safe operation of indoor gas equipment.
94. If a consumer uses gas metering devices without temperature compensation, the readings of these metering devices are used in payments for gas using temperature coefficients approved by the federal executive body exercising control and supervision functions in the field of technical regulation and metrology.
95. Gas supply to a consumer living in a residential premises is subject to proper maintenance and repair of in-house gas equipment by a specialized organization.
96. In addition to the cases provided for in paragraph 79 of these Rules, suspension of gas supply to the consumer without prior notification is permitted in the following cases:
a) identifying in-house gas equipment, the operation of which at any time can lead to an accident;
b) accident or gas leak from indoor gas equipment, as well as in other cases provided for by the legislation of the Russian Federation.
97. In addition to the cases provided for in paragraph 80 of these Rules, suspension of gas supply to consumers 1 month after a written warning (notification) to the consumer is permitted in the following cases:
a) refusal by the consumer to allow the contractor (or his representative) into the residential premises occupied by the consumer to carry out a control check of the condition of the in-house gas equipment in the manner established by subparagraph “d” of paragraph 52 of these Rules;
b) termination (termination) by a consumer living in a residential building of an agreement on the maintenance and repair of in-house gas equipment.
98. Work to stop the supply of gas to the consumer can only be carried out by an organization that maintains and repairs in-house gas equipment.
99. An organization carrying out maintenance and repair of in-house gas equipment, upon a consumer’s application to disconnect and (or) connect gas receiving equipment, suspends gas supply to the consumer for the duration of the work, but not more than for the period provided for by the standards for the performance of these works, approved in accordance with legislation of the Russian Federation, subject to compensation for the contractor's losses associated with the temporary disconnection of other consumers.

XIII. Features of the sale of domestic gas in cylinders

100. When selling liquefied hydrocarbon gas in cylinders (hereinafter referred to as gas cylinders), it is necessary to carry out a preliminary technical examination of gas cylinders. They must be in good condition.
101. In relation to gas cylinders, pre-sale preparation must be carried out, which includes inspecting the cylinder, checking its technical condition for leaks and the presence of mechanical damage (by external signs), checking the gas filling level by weighing or another method that ensures the specified control, as well as checking the availability of the necessary information about the product.
102. The consumer has the right to demand control weighing of gas cylinders.
103. Information about gas and gas cylinders must contain information about the brand of gas and its physical and chemical indicators, about the technical condition of the gas cylinder (cylinder number, weight of the empty cylinder, the date of its manufacture and the date of the next technical examination, working and test pressure, capacity) . Such information is indicated on the surface of the cylinder or on a plate attached to it.
104. A consumer who independently transports a purchased gas cylinder must have the opportunity to become familiar with the safety rules for its transportation, as well as the safety rules for replacing an empty cylinder.
105. Along with the gas cylinder, the consumer is given cash receipts and sales receipts, which, in addition to the required information, indicate the number of the gas cylinder, the mass of gas in the cylinder, the price of the product and the date of sale.

XIV. Features of sale and delivery of solid fuel

106. Solid fuel can be sold to consumers either directly at a specific place of sale or storage, or using pre-orders for the sale and delivery of fuel to the place specified by the consumer.
107. Information about solid fuel offered for sale must contain information about the type, brand, type, size, grade of fuel and its other main indicators (including the cubic capacity of lumber, rules for its measurement, conversion factors of round timber and sawn timber into dense cubic mass), and also about the conditions for possible delivery of solid fuel to the place specified by the consumer. Such information is posted at the place of sale or storage of solid fuel. When selling coal, the contractor (seller) must indicate the calorific value of this type of fuel and have quality certificates for it.
108. The application for the sale of solid fuel shall indicate the type, brand, type, size, grade and other basic indicators, quantity (volume or weight), place and time of delivery.
109. The consumer should have the opportunity to become familiar with the procedure for measuring the volume and weight of solid fuel, as well as determining its grade and compliance with established requirements.
110. Samples of solid fuel are placed indicating its type, brand, type, size, grade and retail prices per unit of weight and (or) volume directly at the place of its sale or storage. Solid fuel is placed at the place of its sale or storage separately by type, brand, size, grade and other basic indicators that determine its scope and consumer properties.
111. The consumer may select solid fuel at the place of sale or storage.
112. At his request, the consumer must be provided with technical means for independent control of the solid fuel selected for purchase. The consumer has the right to demand control weighing, measurement and verification of the grade of purchased solid fuel.
113. Loading of solid fuel onto transport is carried out without charging additional fees to the consumer. Unloading of solid fuel delivered to the consumer is carried out for an additional fee.

XV. Monitoring compliance with these Rules

114. Control over compliance with these Rules is carried out in accordance with the legislation of the Russian Federation by federal executive authorities, executive authorities of constituent entities of the Russian Federation and local governments within the limits of their competence established by acts defining the status of these bodies.

Decree of the Government of the Russian Federation of May 23, 2006 No. 307 was declared invalid as of September 1, 2012, with the exception of paragraphs 15 - 28 of the Rules for the provision of utility services to citizens (in terms of the procedure for calculating the amount of payment for utility services for heating), and paragraphs 14 application no. to the specified Rules (in the part relating to the procedure for calculating the amount of payment for utility services for heating), which lose force from July 1, 2016 in accordance with the Decree of the Government of the Russian Federation of May 6, 2011 No. 354 (as amended by Decree of the Government of the Russian Federation of December 17, 2014 No. 1380).

Decree of the Government of the Russian Federation of May 23, 2006 No. 307
"On the procedure for providing public services to citizens"

In order to protect the rights of consumers of utility services and in accordance with Article 157 of the Housing Code of the Russian Federation, the Government of the Russian Federation decides:

1. Approve the attached Rules for the provision of public services to citizens.

2. To recognize as invalid:

Decree of the Government of the Russian Federation of September 26, 1994 No. 1099 “On approval of the Rules for the provision of utility services and the Rules for the provision of services for the removal of solid and liquid household waste” (Collected Legislation of the Russian Federation, 1994, No. 26, Art. 2795);

paragraph 2 of the Decree of the Government of the Russian Federation of February 24, 1995 No. 182 “On introducing amendments and additions to some decisions of the Government of the Russian Federation” (Collected Legislation of the Russian Federation, 1995, No. 10, Art. 894);

paragraph 2 of the amendments and additions that are made to the decisions of the Government of the Russian Federation on housing issues, approved by Decree of the Government of the Russian Federation of October 13, 1997 No. 1303 (Collected Legislation of the Russian Federation, 1997, No. 42, Art. 4788);

subparagraph "h" of paragraph 1 of amendments and additions that are made to the Rules for the sale of certain types of goods and to the list of non-food products of good quality that are not subject to return or exchange for a similar product of a different size, shape, dimension, style, color or configuration, approved by a government decree Russian Federation dated February 6, 2002 No. 81 (Collected Legislation of the Russian Federation, 2002, No. 6, Art. 584), in terms of supplementing the Rules for the sale of certain types of goods approved by Decree of the Government of the Russian Federation dated January 19, 1998 No., Section XVI "Features of the sale of liquefied petroleum gas";

paragraph 4 of the changes that are made to the acts of the Government of the Russian Federation, approved by Decree of the Government of the Russian Federation of February 1, 2005 No. 49 (Collected Legislation of the Russian Federation, 2005, No. 7, Art. 560).

3. Clause 2 of the Procedure for payments for electric, thermal energy and natural gas, approved by Decree of the Government of the Russian Federation of April 4, 2000 No. 294 (Collected Legislation of the Russian Federation, 2000, No. 15, Art. 1594), shall be stated as follows:

"2. Payment by consumers for electric, thermal energy and natural gas on the territory of the Russian Federation is carried out using advance payments or settlements under a letter of credit in the manner established by the agreement between the consumer and the energy supply organization, unless otherwise established by agreement of the parties. This rule does not apply to budgetary institutions whose activities are financed from the relevant budget on the basis of estimates of income and expenses, state-owned enterprises, homeowners' associations, housing construction, housing and other specialized consumer cooperatives, management organizations or individual entrepreneurs managing apartment buildings, if advance payment of utilities is not established in the management agreement for apartment buildings."

108. The application for the sale of solid fuel shall indicate the type, brand, type, size, grade and other basic indicators, quantity (volume or weight), place and time of delivery.

109. The consumer should have the opportunity to become familiar with the procedure for measuring the volume and weight of solid fuel, as well as determining its grade and compliance with established requirements.

110. Samples of solid fuel are placed indicating its type, brand, type, size, grade and retail prices per unit of weight and (or) volume directly at the place of its sale or storage. Solid fuel is placed at the place of its sale or storage separately by type, brand, size, grade and other basic indicators that determine its scope and consumer properties.

111. The consumer may select solid fuel at the place of sale or storage.

112. At his request, the consumer must be provided with technical means for independent control of the solid fuel selected for purchase. The consumer has the right to demand control weighing, measurement and verification of the grade of purchased solid fuel.

113. Loading of solid fuel onto transport is carried out without charging additional fees to the consumer. Unloading of solid fuel delivered to the consumer is carried out for an additional fee.

XV. Monitoring compliance with these Rules

114. Control over compliance with these Rules is carried out in accordance with the legislation of the Russian Federation by federal executive authorities, executive authorities of constituent entities of the Russian Federation and local governments within the limits of their competence established by acts defining the status of these bodies.

Appendix No. 1

to the Rules for provision

public services to citizens

Conditions
changes in the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration

Requirements for the quality of public services	Permissible duration of interruptions or provision of poor quality utility services	The procedure for changing the amount of payment for utility services of inadequate quality
I. Cold water supply
1. Uninterrupted 24-hour water supply throughout the year	permissible duration of interruption in cold water supply: 8 hours (total) for 1 month; 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours	for each hour of exceeding (in total for the billing period) the permissible duration of a water supply interruption, the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules for the provision of utilities services
2. Constant compliance of the composition and properties of water with sanitary standards and rules	deviation of the composition and properties of cold water from sanitary norms and rules is not allowed	if the composition and properties of water do not comply with sanitary standards and regulations, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings)
3. Pressure in the cold water supply system at the point of analysis: in apartment buildings and residential buildings from 0.03 MPa (0.3 kgf/sq. cm) to 0.6 MPa (6 kgf/sq. cm); for water taps - not less than 0.1 MPa (1 kgf/sq. cm)
II. Hot water supply
4. Uninterrupted round-the-clock hot water supply throughout the year	permissible duration of hot water supply interruption: 8 hours (total) for one month; 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours; to carry out preventive maintenance once a year in accordance with paragraph 10 of the Rules for the provision of public services to citizens	for each hour exceeding (in total for the billing period) the permissible period of water supply interruption, the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules provision of public services to citizens
5. Ensuring the temperature of hot water at the point of analysis: at least 60 ° C - for open centralized heating systems; not less than 50 °C - for closed district heating systems; no more than 75 °C - for any heat supply systems	permissible deviation of hot water temperature at the point of analysis: at night (from 23.00 to 6.00 hours) by no more than 5 °C; during the daytime (from 6.00 to 23.00 hours) by no more than 3 °C	for every 3 °C decrease in temperature above permissible deviations, the fee is reduced by 0.1 percent for each hour of exceeding (total for the billing period) the permissible duration of the violation; when the hot water temperature drops below 40 °C, payment for consumed water is made at the rate for cold water
6. Constant compliance of the composition and properties of hot water with sanitary standards and regulations	deviation of the composition and properties of hot water from sanitary norms and rules is not allowed	if the composition and properties of water do not comply with sanitary standards and regulations, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings)
7. Pressure in the hot water supply system at the point of analysis from 0.03 MPa (0.3 kgf/sq. cm) to 0.45 MPa (4.5 kgf/sq. cm)	pressure deviation is not allowed	for each hour (total for the billing period) of the water supply period: if the pressure differs from the established one by up to 25 percent, the monthly fee is reduced by 0.1 percent; if the pressure differs from the established one by more than 25 percent, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of the meter readings)
III. Water disposal
8. Uninterrupted 24/7 water supply throughout the year	permissible duration of water supply interruption: no more than 8 hours (in total) within one month; 4 hours at a time (including in case of an accident)	for each hour exceeding (in total for the billing period) the permissible duration of a water supply interruption, the fee is reduced by 0.15 percent of the fee determined based on meter readings or based on standards for the consumption of utility services - taking into account the provisions of paragraph 61 of the Rules for the provision of utilities services to citizens
IV. Electricity supply
9. Uninterrupted 24/7 power supply throughout the year	permissible duration of power supply interruption*: 2 hours - in the presence of two independent mutually redundant power sources; 24 hours - with one power source	for each hour of exceeding the permissible duration of a power supply interruption (in total for the billing period), the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules for the provision of utility services citizens
10. Constant compliance of voltage and frequency with current federal standards	deviation of voltage and frequency from current federal standards is not allowed	for each hour of the period of supply of electrical energy that does not meet the established standard (in total for the billing period), the fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 Rules for the provision of public services to citizens
V. Gas supply
11. Uninterrupted round-the-clock gas supply throughout the year	no more than 4 hours (total) within one month	for each hour of exceeding the permissible duration of a gas supply interruption (in total for the billing period), the fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules for the provision of utility services to citizens
12. Constant compliance of the properties and pressure of the supplied gas with federal standards and other mandatory requirements	deviation of the properties and pressure of the supplied gas from federal standards and other mandatory requirements is not allowed	if the properties and pressure of the supplied gas do not comply with federal standards and other mandatory requirements, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings)
13. Network gas pressure from 0.0012 MPa to 0.003 MPa	deviation of the network gas pressure by more than 0.0005 MPa is not allowed	for each hour of the gas supply period (total for the billing period): if the pressure differs from the established one by up to 25 percent, the monthly payment is reduced by 0.1 percent; if the pressure differs from the established one by more than 25 percent, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of the instrument readings)
VI. Heating
14. Uninterrupted 24-hour heating during the heating season	permissible duration of heating interruption: no more than 24 hours (in total) within one month; no more than 16 hours at a time - at an air temperature in residential premises from 12 ° C to standard; no more than 8 hours at a time - at an air temperature in residential premises from 10 ° C to 12 ° C; no more than 4 hours at a time - at an air temperature in residential premises from 8 ° C to 10 ° C	for every hour that exceeds (in total for the billing period) the permissible duration of a heating interruption, the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on standards for the consumption of utility services - taking into account the provisions of paragraph 61 of the Rules for the provision public services to citizens
15. Ensuring air temperature**: in residential premises - not lower than +18 °C (in corner rooms - +20 °C), and in areas with the coldest five-day temperature (probability 0.92) - -31 °C and below - +20 (+22) °С; in other premises - in accordance with GOST R 51617-2000. The permissible decrease in standard temperature at night (from 0.00 to 5.00 hours) is no more than 3 °C. Permissible excess of standard temperature - no more than 4 °C	deviation of air temperature in a living room is not allowed	for each hour of deviation in air temperature in a residential area (total for the billing period), the monthly fee is reduced: by 0.15 percent of the fee determined based on meter readings for each degree of temperature deviation; by 0.15 percent of the fee determined based on utility consumption standards (in the absence of metering devices), for each degree of temperature deviation
16. Pressure in the intra-house heating system: with cast iron radiators - no more than 0.6 MPa (6 kgf/sq. cm); with convector and panel heating systems, air heaters, as well as other heating devices - no more than 1 MPa (10 kgf/sq. cm); with any heating devices - no less than 0.05 MPa (0.5 kgf/sq. cm) exceeding the static pressure required to constantly fill the heating system with coolant	Deviation of pressure more than the established values ​​is not allowed	for each hour (total for the billing period) of the period of deviation of the set pressure in the intra-house heating system when the pressure differs from the set one by more than 25 percent, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings)

____________________

* A power supply interruption is not allowed if it may lead to the shutdown of pumping equipment, automatic process protection devices and other equipment that ensures trouble-free operation of in-house engineering systems and safe living conditions for citizens.

** These requirements apply when the outside air temperature is not lower than the calculated one when designing the heating system and subject to mandatory measures for insulating the premises.

Appendix No. 2

to the Rules for provision

public services to citizens

Calculation
amount of utility fees

1. If there are no collective (common house), common (apartment) and individual metering devices in a residential building or in the premises of an apartment building, the amount of payment for utility services is determined in the following order:

1) the amount of payment for heating (rubles) in a residential building or in the i-th residential or non-residential premises is determined by the formula:

N i - standard heat energy consumption for heating (Gcal/sq.m);

T T - tariff for thermal energy established in accordance with the legislation of the Russian Federation (RUB/Gcal);

2)

3) the amount of payment for cold water supply, hot water supply, sewerage and electricity supply (rubles) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph 20 of these Rules, in a residential building or in the i-th residential premises of an apartment building - according to the formula :

n i - the number of citizens living (registered) in the i-th residential premises (apartment, residential building) (persons);

N j is the consumption standard for the corresponding utility service (for cold water supply, hot water supply and sanitation - cubic meters per month per 1 person; for electricity supply - kW×hour per month per 1 person);

T ky - tariff for the corresponding utility resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply and sanitation - rub./cub. m; for electricity supply - rub./kWh);

4) the subparagraph was declared invalid according to the Decree of the Government of the Russian Federation of May 6, 2011 No. 354;

5) the amount of payment for gas supply (rub.) in the i-th non-residential premises of an apartment building is determined in accordance with paragraph of these Rules, in a residential building or in the i-th residential premises of an apartment building - according to the formula:

S i - the total area of ​​the i-th room (apartment) in an apartment building or the total area of ​​a residential building (sq. m);

N go-1 - gas consumption standard for heating residential premises in an apartment building or residential building, including utility rooms of a residential building, including premises for keeping livestock, bathhouses and greenhouses, established per unit area of ​​the premises (cubic m/sq. m per month);

n i - the number of citizens living (registered) in the i-th residential premises (apartment, communal apartment, residential building) (persons);

N gp - gas consumption standard for cooking (cubic meters per month per person);

N gv - standard gas consumption for water heating in the absence of centralized hot water supply (cubic meters per month per 1 person);

T g - tariff (price) for gas established in accordance with the legislation of the Russian Federation (rub./cubic m).

2. When an apartment building is equipped with collective (common house) metering devices and there are no individual and common (apartment) metering devices, the amount of payment for utilities in a residential area is determined in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply and electricity supply (rub.) is determined by the formula:

V D - volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined by the reading of a collective (common house) meter in an apartment building or in a residential building (cubic m, kW× hour);

V nk.i - volume (quantity) of a communal resource (cold water, hot water, gas, electric energy) consumed during the billing period in the i-th non-residential premises (except for common areas) (cubic m, kW×hour) , determined in accordance with paragraph 20 of the Rules for the provision of public services to citizens;

T ku - tariff for the corresponding utility resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sewerage - rub./cub. m; for electricity supply - rub./kW×h);

n i - the number of citizens living (registered) in the i-th residential premises (apartment, communal apartment, residential building) (persons);

n D - the number of citizens registered at the place of residence and place of stay in all residential premises of the house that are not equipped with individual metering devices (persons);

2) the amount of payment for heating (rubles) in the i-th residential premises of an apartment building is determined by the formula:

S i - the total area of ​​the i-th room (apartment) in an apartment building or the total area of ​​a residential building (sq. m);

V t - average monthly volume of thermal energy consumption for heating for the previous year (Gcal/sq. m);

In the absence of information on the volume of thermal energy consumption for the past year, the amount of payment for heating is determined by formula 1;

3) the amount of payment for heating in the i-th residential premises of an apartment building (RUB) is adjusted by the contractor once a year according to the formula:

P k.np - the amount of payment for thermal energy, determined based on the readings of collective (community) metering devices installed in an apartment building (rub.);

S i - the total area of ​​the i-th premises (apartment, non-residential premises) in an apartment building or the total area of ​​a residential building (sq. m);

S D - total area of ​​all premises in an apartment building or residential building (sq. m);

P fn.i - the total amount of payment for heating in the i-th residential premises of an apartment building over the past year (rubles).

3. When equipping an apartment building with collective (common building) metering devices and individual or all premises in an apartment building with individual and (or) common (apartment) metering devices, the amount of payment for utilities is determined in the following order:

1) the amount of payment (rubles) for cold water supply, hot water supply, gas supply, electricity supply in residential and non-residential premises equipped with an individual and (or) general (apartment) metering device or not equipped with an individual and (or) general (apartment) device accounting is determined by the formula:

V D - volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) actually consumed during the billing period, determined according to the readings of a collective (common house) meter in an apartment building or in a residential building (cubic m, kW· hour);

V n.p - the total volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises equipped with metering devices, measured by individual metering devices, and in communal apartments - by common (apartment ) metering devices (cubic meters, kWh);

V n.n - the total volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in residential or non-residential premises not equipped with metering devices, determined for residential premises - based on utility consumption standards for formulas 3 and 5, for non-residential premises - in accordance with paragraph of these Rules (cubic meters, kWh);

V i - volume (quantity) of a communal resource (cold water, hot water, gas or electric energy) consumed during the billing period in the i-th residential or non-residential premises equipped with a metering device, measured by an individual metering device, and in communal apartments - by a common one (apartment) metering device, or in the i-th residential or non-residential premises not equipped with a metering device, determined for residential premises - based on utility consumption standards according to formulas 3 and 5, for non-residential premises - in accordance with paragraph of these Rules (cube . m, kW h);

T ku - tariff for a utility resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply and sewerage - rub./cubic m; for electricity supply - rub./kWh);

2) the monthly payment for heating (rubles) in a room not equipped with metering devices is determined by formula 1, and in the i-th residential or non-residential premises of an apartment building equipped with metering devices, it is determined by formula 7;

3) the amount of payment for heating in the i-th residential or non-residential premises of an apartment building (RUB) is adjusted by the contractor once a year according to the formula:

P k.p - the amount of payment for thermal energy consumed over the past year in all premises, determined based on the readings of the collective (common house) meter and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation (rubles);

P n.p - the amount of payment for thermal energy consumed during the billing period in premises equipped with metering devices, determined based on the readings of individual metering devices, in communal apartments - common (apartment) metering devices and the tariff for thermal energy, approved in accordance with the legislation of the Russian Federation Federation (RUB);

P n.n - the amount of payment for thermal energy consumed during the billing period in premises not equipped with metering devices, determined based on the standard for thermal energy consumption and the tariff for thermal energy approved in accordance with the legislation of the Russian Federation (rub.);

S D - total area of ​​all residential and non-residential premises in an apartment building (sq. m);

S i - total area of ​​the i-th premises (apartment, non-residential premises) in an apartment building (sq. m);

4) the monthly payment for heating (rubles) in residential and non-residential premises in an apartment building equipped with distributors is determined by formula 7;

5) the amount of payment for heating in the i-th residential or non-residential premises in an apartment building equipped with distributors (rubles) is adjusted by the contractor once a year according to the formula:

P k.p - payment for thermal energy, determined using collective (common building) metering devices installed in an apartment building (rub.);

P u - payment for thermal energy according to consumption standards in the u-th room not equipped with distributors (rubles);

k - number of apartments not equipped with heat distributors (pcs.);

m i.g is the share of payments attributable to the q-th distributor installed in the i-th room;

p - number of distributors installed in the i-th room (pcs.);

m j is the share of payments attributable to the j-th distributor installed in an apartment building;

t - number of distributors installed in an apartment building (pcs.);

P fn.i - the total amount of payment for heating in the i-th residential premises in an apartment building over the past year (rubles).

4. When a communal apartment is equipped with common (apartment) metering devices and there are no individual metering devices, the amount of payment for utilities in the j-th residential premises is calculated in the following order:

1) the amount of payment for cold water supply, hot water supply, gas supply, electricity supply or sewerage (rubles) is determined by the formula:

V j.i - volume (quantity) of consumed cold water, hot water, gas (cubic m), electrical energy (kW×hour) or volume of discharged household waste (cubic m) in the j-th residential premises of the i-th communal apartment;

T ku - tariff for the corresponding utility resource, established in accordance with the legislation of the Russian Federation (for cold water supply, hot water supply, gas supply, sewerage - rub./cub. m; for electricity supply - rub./kWh);

2) the volume (quantity) of consumed cold water, hot water, gas (cub.m), electrical energy (kW×hour) or the volume of discharged domestic wastewater (cub.m) in the j-th residential premises of the i-th communal apartment is calculated according to formula:

V i - volume (quantity) of consumed cold water, hot water, gas (cubic m) or electric energy (kW×hour) in the i-th communal apartment, determined according to the readings of the general (apartment) meter, or the volume of discharged wastewater, calculated as the total volume of cold and hot water consumed (cubic m);

3) the amount of payment for heating in the j-th residential premises in the i-th communal apartment (rub.) is determined by the formula:

θ i - volume (quantity) of thermal energy per i-th communal apartment (Gcal);

S j.i - living area of ​​the j-th living space (room, rooms) in the i-th communal apartment (sq. m);

S ki - total living area of ​​residential premises (rooms) in the i-th communal apartment (sq. m);

T T - tariff for thermal energy established in accordance with the legislation of the Russian Federation (RUB/Gcal).

5. When equipping a communal apartment with common (apartment) and individual electricity metering devices, the amount of payment for lighting of auxiliary premises, which are common property in the communal apartment, per the j-th residential premises in the i-th communal apartment (rub.), is determined according to the formula:

E i - the amount of electrical energy determined by the common meter in the i-th communal apartment (kW×hour);

E j.i - the amount of electrical energy determined by the meter installed in the j-th residential premises in the i-th communal apartment (kW×hour);

r - number of residential premises in the i-th communal apartment (pcs.);

n j.i - the number of citizens living in the j-th residential premises in the i-th communal apartment (persons);

n i - number of citizens living in the i-th communal apartment (persons);

T E - tariff for electrical energy established in accordance with the legislation of the Russian Federation (rub./kWh).

6. In the event of repeated (2 or more times) refusal by the consumer to allow the performer or a person authorized by him into the residential premises occupied by the consumer to take readings from individual metering devices, the amount of payment for utility services is determined in the manner specified in paragraph 1 of this appendix, starting from the month , in which the consumer for the second time did not allow the specified persons to take readings from individual metering devices, until the month (inclusive) in which the consumer eliminated the specified violation. In this case, the contractor recalculates the amount of payment for utility services using meter readings in accordance with the Rules for the provision of utility services to citizens.

If the contractor is a homeowners' association, housing construction, housing or other specialized consumer cooperative or management organization, then the calculation of the amount of payment for utilities, as well as the purchase by the contractor of cold water, hot water, sewerage services, electricity, gas and heat energy supply is carried out at tariffs established in accordance with the legislation of the Russian Federation and used to calculate the amount of payment for utility services by citizens.

16. If there are individual, common (apartment) metering devices in the premises and in the absence of collective (common house) metering devices, the amount of payment for utilities is determined based on the readings of individual, common (apartment) metering devices.

17. When applying tariffs that include 2 or more components (in particular, calculating the cost of the actually consumed volume of utility resources and calculating the cost of their supply), the amount of payment for utility services is calculated as the amount of payments for each of these components.

18. When applying tariffs differentiated by time of day (day and night) and (or) consumed load per unit of time, the amount of payment for utility services is calculated based on the readings of metering devices and the corresponding tariffs.

When producing thermal energy for heating an apartment building using an autonomous heating system, which is part of the common property of the owners of premises in the apartment building (in the absence of centralized heating), the amount of payment for heating is calculated based on meter readings and the corresponding tariffs for fuel used for production thermal energy. At the same time, the costs of maintaining and repairing in-house engineering systems used for the production of thermal energy are included in the fee for the maintenance and repair of residential premises.

When preparing hot water using the in-house engineering systems of an apartment building (in the absence of centralized preparation of hot water), the amount of payment for hot water supply is calculated based on meter readings and the corresponding tariffs for cold water and fuel used to prepare hot water. In this case, the costs of maintaining and repairing in-house engineering systems used for preparing hot water are included in the fee for maintaining and repairing residential premises.

19. In the absence of collective (community), common (apartment) and individual metering devices, the amount of payment for utilities in residential premises is determined:

B) for cold water supply, hot water supply, water disposal and electricity supply - in accordance with subparagraph 3 of paragraph 1 of Appendix No. 2 to these Rules. Unless otherwise established by the contract, the consumer is considered to be temporarily residing in the residential premises for a period, the duration and start day of which are indicated by the consumer in the notice sent to the contractor, and the utility fee payable to the temporarily residing consumer is calculated in proportion to the number of days lived;

20. In the absence of individual meters for cold water, hot water, electricity, gas and heat energy in non-residential premises of an apartment building, the amount of payment for utilities in non-residential premises is calculated according to the appropriate tariffs established in accordance with the legislation of the Russian Federation, as well as based on volumes of consumed utility resources, which are determined by:

A) in the absence of a collective (shared building) meter for cold water and (or) hot water in an apartment building - by calculation based on water consumption standards, and in the absence of such standards - in accordance with the requirements of building codes and regulations. When equipping an apartment building with a collective (common house) metering device and individual premises in such a building with individual and (or) common (apartment) metering devices, the amount of payment for utility services is determined in accordance with Appendix No. 2 to these Rules;

C) in the absence of a collective (common building) gas and (or) electric energy meter in an apartment building - by calculation agreed upon by the resource supplying organization with the person who entered into an agreement with it, based on the power and operating mode of the consuming devices installed in these premises. When equipping an apartment building with a collective (common house) metering device and individual premises in such a building with individual and (or) common (apartment) metering devices, the amount of payment for utility services is determined in accordance with Appendix No. 2 to these Rules;

21. When equipping an apartment building with collective (community) metering devices and in the absence of individual and common (apartment) metering devices, the amount of payment for utilities in a residential premises is determined:

22. When equipping an apartment building with collective (common building) metering devices, consumers of utility services in an apartment building bear obligations to pay for utilities based on the readings of the collective (common building) metering device.

23. When equipping an apartment building with a collective (common house) metering device and equipping partially or fully individual and (or) common (apartment) metering devices for premises in such a building, the amount of payment for utilities consumed in residential and non-residential premises, equipped or not equipped individual and (or) general (apartment) metering devices is determined by:

24. In the event of repeated (2 or more times) refusal by the consumer to allow the performer or a person authorized by him into the residential premises occupied by the consumer to take readings from individual metering devices or distributors:

A) the contractor sends to the consumer (in writing) or delivers against signature a notice of the need to inform about a date and time convenient for the consumer for taking readings of individual metering devices or distributors within a month by the contractor or his authorized person in accordance with subparagraph “d” of paragraph 50 and subparagraph "e" of paragraph 52 of these Rules, as well as the consequences of consumer inaction;

B) the consumer is obliged, within a week from the date of receipt of the notice specified in this paragraph, to inform (in writing) the contractor about the date and time of taking readings from individual metering devices or distributors within a month by the contractor or his authorized person;

C) if the consumer fails to fulfill the obligations specified in this paragraph, the contractor has the right to calculate the amount of payment for utility services based on the standards for the consumption of utility services in accordance with, and these Rules and these Rules, starting from the month in which the last verification of correctness was carried out taking readings by the consumer of individual metering devices or distributors, their serviceability, as well as the integrity of the seals on them;

D) after the consumer sends to the contractor an application (in writing) for the use of individual metering devices or distributors to calculate the amount of payment for utility services and the contractor or his authorized person takes readings from individual metering devices or distributors, the contractor is obliged to recalculate the amount of payment in accordance with these Rules .

25. If an apartment building has collective (common building) heat energy consumption metering devices and there are distributors in all or individual premises, the amount of payment for heating is calculated based on the average monthly volumes of heat consumption for the previous year, and in the absence of information on the volumes of heat consumption energy for the previous year - based on the standard for thermal energy consumption and the tariff for thermal energy, approved in accordance with

Annex 1

Conditions for changing the amount of payment for utility services when providing utility services of inadequate quality and (or) with interruptions exceeding the established duration

Requirements for the quality of public services Permissible duration of interruptions or provision of poor quality utility services The procedure for changing the amount of payment for utility services of inadequate quality I. Cold water supply 1. Uninterrupted 24-hour water supply throughout the year permissible duration of interruption in cold water supply: 8 hours (total) for 1 month; 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours for each hour of exceeding (in total for the billing period) the permissible duration of a water supply interruption, the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules for the provision of utilities services to citizens 2. Constant compliance of the composition and properties of water with sanitary standards and rules deviation of the composition and properties of cold water from sanitary norms and rules is not allowed 3. Pressure in the cold water supply system at the point of analysis: in apartment buildings and residential buildings from 0.03 MPa (0.3 kgf/sq. cm) to 0.6 MPa (6 kgf/sq. cm) for water taps - not less than 0.1 MPa (1 kgf/sq. cm) II. Hot water supply 4. Uninterrupted round-the-clock hot water supply throughout the year permissible duration of hot water supply interruption: 8 hours (total) for one month; 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours; to carry out preventive maintenance once a year in accordance with paragraph 10 of the Rules for the provision of public services to citizens for each hour exceeding (in total for the billing period) the permissible period of water supply interruption, the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules provision of public services to citizens 5. Ensuring the temperature of hot water at the point of analysis: at least 60°C - for open centralized heating systems; not less than 50°C - for closed district heating systems; no more than 75°C - for any heat supply systems permissible deviation of hot water temperature at the point of analysis: at night (from 23.00 to 6.00 hours) by no more than 5°C; during the daytime (from 6.00 to 23.00 hours) by no more than 3°C for every 3°C decrease in temperature above permissible deviations, the fee is reduced by 0.1 percent for each hour of excess (in total for the billing period) of the permissible duration of the violation; when the hot water temperature drops below 40°C, payment for consumed water is made at the rate for cold water 6. Constant compliance of the composition and properties of hot water with sanitary standards and regulations deviation of the composition and properties of hot water from sanitary norms and rules is not allowed if the composition and properties of water do not comply with sanitary standards and regulations, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings) 7. Pressure in the hot water supply system at the point of analysis from 0.03 MPa (0.3 kgf/sq. cm) to 0.45 MPa (4.5 kgf/sq. cm) pressure deviation is not allowed for each hour (total for the billing period) of the water supply period: if the pressure differs from the established one by up to 25 percent, the monthly fee is reduced by 0.1 percent; if the pressure differs from the established one by more than 25 percent, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of the meter readings) III. Water disposal 8. Uninterrupted 24/7 water supply throughout the year permissible duration of water supply interruption: no more than 8 hours (in total) within one month; 4 hours at a time (including in case of an accident) for each hour exceeding (in total for the billing period) the permissible duration of a water supply interruption, the fee is reduced by 0.15 percent of the fee determined based on meter readings or based on standards for the consumption of utility services - taking into account the provisions of paragraph 61 of the Rules for the provision of utilities services to citizens IV. Electricity supply 9. Uninterrupted 24/7 power supply throughout the year permissible duration of power supply interruption 1: 2 hours - in the presence of two independent mutually redundant power sources; 24 hours - with one power source for each hour of exceeding the permissible duration of a power supply interruption (in total for the billing period), the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules for the provision of utility services citizens 10. Constant compliance of voltage and frequency with current federal standards deviation of voltage and frequency from current federal standards is not allowed for each hour of the period of supply of electrical energy that does not meet the established standard (in total for the billing period), the fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 Rules for the provision of public services to citizens V. Gas supply 11. Uninterrupted round-the-clock gas supply throughout the year no more than 4 hours (total) within one month for each hour of exceeding the permissible duration of a gas supply interruption (in total for the billing period), the fee is reduced by 0.15 percent of the fee determined based on meter readings or based on utility consumption standards - taking into account the provisions of paragraph 61 of the Rules for the provision of utility services to citizens 12. Constant compliance of the properties and pressure of the supplied gas with federal standards and other mandatory requirements deviation of the properties and pressure of the supplied gas from federal standards and other mandatory requirements is not allowed if the properties and pressure of the supplied gas do not comply with federal standards and other mandatory requirements, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings) 13. Network gas pressure from 0.003 MPa to 0.005 MPa deviation of the network gas pressure by more than 0.0005 MPa is not allowed for each hour of the gas supply period (total for the billing period): if the pressure differs from the established one by up to 25 percent, the monthly payment is reduced by 0.1 percent; if the pressure differs from the established one by more than 25 percent, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of the instrument readings) VI. Heating 14. Uninterrupted 24-hour heating during the heating season permissible duration of heating interruption: no more than 24 hours (in total) within one month; no more than 16 hours at a time - at an air temperature in residential premises from 12°C to standard; no more than 8 hours at a time - at an air temperature in residential premises from 10°C to 12°C; no more than 4 hours at a time - at an air temperature in residential premises from 8°C to 10°C for every hour that exceeds (in total for the billing period) the permissible duration of a heating interruption, the monthly fee is reduced by 0.15 percent of the fee determined based on meter readings or based on standards for the consumption of utility services - taking into account the provisions of paragraph 61 of the Rules for the provision public services to citizens 15. Ensuring air temperature 2: in residential premises - not lower than +18°C (in corner rooms - +20°C), and in areas with the coldest five-day temperature (probability 0.92) - -31°C and below - +20 (+22)°С; in other premises - in accordance with GOST R 51617-2000. The permissible decrease in standard temperature at night (from 0.00 to 5.00 hours) is no more than 3°C. Permissible excess of standard temperature - no more than 4°C deviation of air temperature in a living room is not allowed for each hour of deviation in air temperature in a residential area (total for the billing period), the monthly fee is reduced: by 0.15 percent of the fee determined based on meter readings for each degree of temperature deviation; by 0.15 percent of the fee determined based on utility consumption standards (in the absence of metering devices), for each degree of temperature deviation 16. Pressure in the intra-house heating system: with cast iron radiators - no more than 0.6 MPa (6 kgf/sq. cm); with convector and panel heating systems, air heaters, as well as other heating devices - no more than 1 MPa (10 kgf/sq. cm); with any heating devices - no less than 0.05 MPa (0.5 kgf/sq. cm) exceeding the static pressure required to constantly fill the heating system with coolant Deviation of pressure more than the established values ​​is not allowed for each hour (total for the billing period) of the period of deviation of the set pressure in the intra-house heating system when the pressure differs from the set one by more than 25 percent, no fee is paid for each day of provision of a utility service of inadequate quality (regardless of meter readings)

1 An interruption in power supply is not allowed if it may lead to the shutdown of pumping equipment, automatic process protection devices and other equipment that ensures trouble-free operation of in-house engineering systems and safe living conditions for citizens.

2 The specified requirements apply when the outside air temperature is not lower than the calculated one when designing the heating system and subject to mandatory measures for insulating the premises.

In 2006, on May 23, the Government of the Russian Federation promulgated Resolution 307 on the rules for the provision of public services to citizens.

The housing and communal services industry is based on the following legal basis: Housing Code of the Russian Federation, Decrees of the Government of the Russian Federation (relating to the housing and communal services sector), Sanitary Rules and Norms, GOSTs. Read the article about what new this document entails for citizens.

Main provisions of the Resolution

Document No. 307 includes the following main provisions:

• the principles (rules) for the provision of services to consumers (citizens) by public utilities are determined;
• the quality parameters of the services provided are set (coolant temperature, water pressure, etc.);
• how the performance of services is monitored;
• principles and rules for payment to public utilities for services provided, including during the period of actual absence of residents for valid reasons (vacation, hospital treatment, business trip, etc.);
• outlines the range of responsibilities and rights between the contractor and the consumer.

The provisions of the Decree have jurisdiction over all categories of residents (you can view the full text of the document). That is, uniform rules apply to residents of the private sector, municipal or federal housing stock.

What does the Decree give to citizens?

The entry into force of this resolution provides ordinary citizens with clear rules and an algorithm for action in cases of bringing unscrupulous utility workers to justice.

The volumes and quality parameters of the provided utilities are determined (as an example: the temperature of hot water during the heating season should range from +50 to +70 degrees Celsius according to clause 2.08.01.89 of SNiP “Residential Buildings”).

Guided by the provisions and norms of this document, law-abiding citizens have the right and can hold public utilities accountable for poor quality services (non-compliance of actual indicators with regulatory ones).

A citizen has the right to receive a service of appropriate quality according to certain standards, and is obliged to make timely payments to the supplier (utility services).

Note: in cases of payment for services not actually received, the consumer has the right to demand a recalculation of the cost of the service.

For example, according to sanitary standards, the air temperature in living rooms is not lower than +18 degrees Celsius. In cases where the temperature is below normal, the tenant has the right to contact the management company with a complaint.

Representatives must arrive from the housing department to carry out technical measurements at the common building input (taking readings from the meter - the temperature of the water coming from the heating main to the residential building) and directly in the rooms of the applicant’s apartment. In any case, the cause of the low temperature must be established, and measures to eliminate the root cause must be determined.

Residents will be recalculated for heat payments and in the next payment the amount will be reduced by the amount of coolant not delivered (the amount of heat is measured in gigacalories). Actual compensation is made at the expense of the identified perpetrators.

Such requests from residents should be formalized in appropriate acts, which indicate the following data:

• Date of preparation;
• the actual address of the applicant;
• temperature inside the home;
• outside air temperature;
• indicators of coolant parameters on a common house meter (hot water temperature, pressure);
• action plan with specific dates to eliminate problems with heat shortages.

For a full overview of Resolution No. 307, watch the following video:

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